Compaq 8000f Maintenance and Service Guide: HP Compaq 8000f Elite Business PC - Page 130
Solving Network Problems continued, Control Panel
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Table E-12 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. The network controller requires drivers. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. The cable is not securely connected. Reinstall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industry-standard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. 120 Appendix E Troubleshooting Without Diagnostics