Compaq DC7600 Getting Started - Enhanced for Accessibility - Page 19

Basic Troubleshooting, Solving General Problems

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Getting Started Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Solving General Problems Problem Cause Solution Computer appears locked up and will not turn off when the power button is pressed. Software control of the power switch is not functional. Press and hold the power button for at least four seconds until the computer turns off. Computer will not respond to USB keyboard or mouse. Computer is in standby mode. Press the power button to resume from standby mode. System has locked Restart computer. up. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data. Getting Started www.hp.com 15

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Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive
Troubleshooting Guide
is available on the
Documentation and
Diagnostics
CD and under the reference library at
Select your country and language
,
select
See support and troubleshooting information
, enter the
model number of the computer, and press
Enter.
Solving General Problems
You may be able to easily resolve the general problems described
in this section. If a problem persists and you are unable to resolve
it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
Solving General Problems
Problem
Cause
Solution
Computer appears
Software control of
Press and hold the power button
locked up and will
the power switch is
for at least four seconds until the
not turn off when the
not functional.
computer turns off.
power button is
pressed.
Computer will not
Computer is in
Press the power button to
respond to USB
standby
mode.
resume from
standby
mode.
keyboard or mouse.
System has locked
Restart computer.
up.
Ä
CAUTION:
When attempting to resume from
standby
mode, do not
hold down the power button for more than four seconds. Otherwise, the
computer will shut down and you will lose your unsaved data.
Getting Started
www.hp.com
15