Compaq Presario S6000 Compaq Presario Desktop Products Warranty and Support G - Page 6

Limited Warranty Exclusions PLEASE NOTE THE FOLLOWING IMPORTANT WARRANTY EXCLUSIONS: Compaq does not support, or provide support for hardware and software products not supplied or approved by Compaq. Compaq does not provide software technical support for Linux operating systems or other Linux applications, whether or not they were supplied or approved by Compaq. Compaq does not support or guarantee, and is not in any way liable for non-Compaq or Compaq/HP products or peripherals bundled along with the Compaq Presario. Network Interface Cards Compaq warrants the operation on a network interface card (NIC), only if factory preinstalled by Compaq, as follows: Compaq will make sure the correct drivers are installed; Compaq will make sure that the Compaq Presario recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. DVD Region Codes DVD players utilize country/region codes to limit playing DVDs designed for that country/region. You may change the country/region setting of a DVD player only five times. After changing this setting five times, the setting becomes permanent and cannot be changed. Software Media (CDs) The software CDs that come with your system are warranted to be free from defects for one year. Any claims for missing CDs need to be made within 30 days. Any claims for defective CDs may require the exchange of the CDs. Customer Responsibilities You may be required to run Compaq-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the Compaq Customer Support Center. For In-home service, you must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by Compaq to service the product; and operating supplies and consumables such as you would use during normal operation. When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; Compaq may require that the product be maintained by customer personnel under direct Compaq supervision. Compaq may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair. Obtaining Hardware Warranty Repair Service For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable Parts services, Carry-in services, and In-home services as described below. To obtain hardware warranty service, call the Compaq Customer Support Center. You must be prepared to supply the proof-of-purchase date. The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details. Consumer-Replaceable Parts Services Consumer-replaceable components - such as the keyboard, mouse, speakers, and monitor - may be serviced through expedited part shipment. In this event, Compaq will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, Compaq will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days. Carry-In Services Hardware service during the one-year warranty period is provided by bringing or mailing your PC to a Compaq Presario authorized service provider. The Compaq Customer Support Center can provide you with details on the location nearest you. In-Home Services In-home service is available for certain products sold and serviced in India only and is unavailable in certain locations. The Compaq Technical Support can give you more information. 6