Compaq Presario SR1000 Compaq Presario Desktop Products - Warranty and Support
Compaq Presario SR1000 - Desktop PC Manual
View all Compaq Presario SR1000 manuals
Add to My Manuals
Save this manual to your list of manuals |
Compaq Presario SR1000 manual content summary:
- Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 1
Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 2
- Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 3
PC Help and Tools. 3 Compaq Customer Care Web support. For product information, driver updates, troubleshooting and much more, go to: http://www.compaq.com/consumersupport 4 Chat online with a qualified support specialist to solve your problem. Available through the Help & Support Center on your PC - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 4
problem. Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically Solution Reconnect the power plug on the Hard Disk Drive Symptom PC seems to be locked up and not responding. Problem - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 5
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; then set the ID channel - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 6
when the On button is pressed. Problem PC is not securely connected to an external power source. Monitor is not connected or Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive, including removing the recovery partition. See "Using the Recovery - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 7
Recovery; see "System Recovery Using Recovery Discs." Finally, if necessary, perform System Recovery using the recovery discs and choose full System Recovery. Before using the Compaq System Recovery program or the Compaq Application Recovery program, use System Restore. NOTE: Your PC hard disk drive - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 8
and software on your PC hard disk drive if the software becomes corrupted or is accidentally erased. Using Recovery CD-DVD Creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 9
Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place. System Restore WARNING: Try System Restore before using the Compaq System Recovery program. If software on your hard drive accidentally gets erased or damaged, first use the Microsoft - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 10
, be sure to put the disc in a DVD drive. 5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 11
, and software programs you installed since your purchase. NOTE: If your PC has a blank or corrupted hard disk drive, you will see only the full System Recovery option. To Run System Recovery Program Using Recovery Discs: 1 If the PC works, back up all data files that you want to save onto removable - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 12
for all your Compaq branded products. If you have a question or if a problem arises, we offer extensive service and support options around the sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 13
instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the Compaq Presario recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 14
gives you specific legal rights and support presence for this product and where HP has marketed this product. The level of warranty service supplied support. After the first 30 days, technical support for software that was either preinstalled by HP on Compaq branded PC or included with the Compaq - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 15
Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery and use technical information you provide in relation to support services related to the Software Product. HP agrees not to - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 16
Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information contained herein - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 17
95015-4010 USA declares that the product Product Name: Compaq Presario Personal Computer System Model Number(s): 8000 series, S0000 series, SR1000 series, and SA4000 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950:1999/EN 60950:2000 IEC 60825 - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 18
Repair Center should perform all repairs. It is the responsibility of users requiring service to report the problem to Compaq's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the Compaq Customer Support Center at 1-800-OK-COMPAQ (United States). 18 - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 19
or individual. ENERGY STAR Compliance Compaq Presario PCs and Monitors marked with associated with a single line individual service may be extended by means of ground connections of the power utility, telephone lines, and (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC Statement (Canada Only) This - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 20
, or modems before performing any service. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem of this product. WARNING: Do not operate the computer with the cover removed. Lithium Battery Caution WARNING: The PC uses - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 21
as contact with them could be fatal. 7 6 5 4 3 1 2 Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna - Compaq Presario SR1000 | Compaq Presario Desktop Products - Warranty and Support - Page 22
©2004 Hewlitt-Packard Development Company, L.P. Printed in
Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the following
information handy. Please take a moment to write down your product information for future
reference.
Model Number: _____________________________________________________________________
Serial Number: _____________________________________________________________________
Purchase Date: _____________________________________________________________________
System or Product Number: ______________________________________________________