Compaq Presario SR1000 Compaq Presario Desktop Products - Warranty and Support - Page 13

Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care. For more information please visit US Only http://www.hp.com/home/ownerservices Canada Only http://www.hp.ca/ownerservices or call: 866-234-1377 Recycle - HP/Compaq Planet Partners Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle COMPAQ PRESARIO DESKTOP PRODUCTS The Legal Language Compaq Limited Warranty Statement DURATION OF LIMITED WARRANTY Hardware: Original Systems - 1 year Technical phone assistance to diagnose potential hardware issues - 1 year HP warrants to you, the end-user customer, that COMPAQ hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase - Original Systems - 1 year If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. HP warrants to you that COMPAQ software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the Compaq Presario recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. HP does not warrant that the operation of COMPAQ products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3-6 months of ownership will be refunded at 85% of purchase price. Refunds within 6-9 months of ownership will be refunded at 55% of purchase price. Refunds within 9-12 months will be refunded at 35% of purchase price. Compaq Branded products may contain remanufactured parts, which are equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or (g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes. 13