Compaq ProLiant 400 North America - Worldwide limited warranty and technical s - Page 5

Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing. Table 1: ProLiant and IA-32 Server Products Products HP server tc2120 ProLiant BL e-Class server blades4 ProLiant BL e-Class server blade enclosures, interconnect trays ProLiant BL30p, BL35p server blades ProLiant BL p-Class server blades* (excluding BL30p, BL35p), server blade enclosures, interconnects, power enclosures, power distribution, diagnostic stations ProLiant CL380 packaged clusters*5 ProLiant DL140 servers ProLiant DL145 servers ProLiant DL320* servers ProLiant ML110 servers ProLiant ML150 servers ProLiant ML310 servers ProLiant ML330 G2, G3 servers All other ProLiant models* Limited Warranty Period and Service Delivery Method1 1 year parts3 and on-site labor 1 year parts 3 years parts and on-site labor Response Time2 Next business day Next business day Next business day Year 1: parts and on-site labor Years 2-3: parts only 3 years parts and on-site labor Parts: 1 to 5 business days Labor: Next business day Next business day 3 years parts and on-site labor 1 year parts 1 year parts Year 1: parts and on-site labor Years 2-3: parts only 1 year parts and on-site labor 1 year parts and on-site labor 1 year parts and on-site labor 1 year parts and on-site labor 3 years parts and on-site labor Next business day 1 to 5 business days6 1 to 5 business days Parts: 1 to 5 business days Labor: Next business day Next business day Next business day Next business day Next business day Next business day 1Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with your HP Hardware Product; for current warranty information contact the nearest HP Sales office. 2HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-bycase basis. HP will provide telephone support for any required BIOS and Firmware upgrades; such upgrades will not be covered by HP's onsite warranty service. Response times are based on local standard business days and working hours. Unless otherwise noted, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. Next business day warranty service is based on commercially-reasonable effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your area. 3HP Parts Warranty covers free replacement of defective parts only (shipping costs included). 4ProLiant BL e-Class server blades do not take on the warranty attributes of the server blade enclosure. 5Other ProLiant clusters assume the warranty attributes of their components. 6Targeted response time for parts is between 1 and 5 business days. *ATA and SATA hard drives have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. Global Limited Warranty and Technical Support February 14, 2005 5 North America 370967-023