Compaq ProLiant 4000 ProLiant Server Troubleshooting Guide - Page 15
Developing a Troubleshooting Plan, Troubleshoot the Server.
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Diagnosing the Problem Developing a Troubleshooting Plan Evaluate all of the information and symptoms to: • Identify the problem. - Prepare the server for diagnosis and familiarize yourself with appropriate troubleshooting methods using the following section, "Preparing to Troubleshoot the Server." - Collect the facts related to the problem you want to troubleshoot using the "Gathering Information" section later in this chapter. - If the problem has not been identified after following the procedures in this guide, refer to the "Contacting HP" section of this chapter. • Plan your solution to each problem. - Identify all steps necessary for implementation of each solution. - Balance the time and cost required for implementing each solution against the likelihood of resolving the problem. - Gather the documentation that shipped with your server. Server-specific user documentation is also located on the following website: www.compaq.com/support/servers Select your server, and then look in the Manuals section. - Compile a master plan to be sure that you manipulate one variable at a time. • Identify and collect all tools, such as a Torx screwdriver, electrostatic discharge (ESD) wrist strap, and software utilities, necessary to troubleshoot the problem. • Troubleshoot the problem using the information in this guide. Record each action you take and list the results. • Test your actions to be sure that the problem is truly resolved. • Perform preventive steps to stop the problem from recurring. Refer to Chapter 6, "Error Prevention," for prevention information. IMPORTANT: Familiarize yourself with the appropriate warnings for your server by referring to your server-specific user documentation. 1-2 HP Servers Troubleshooting Guide