Compaq ProLiant 8500 Evaluating and Implementing Compaq Data Center Solutions - Page 14

Evaluating and Implementing Compaq Data Center Solutions for Microsoft Windows 2000 Datacenter Server 14 ƒ 60,000 partner sales and support specialists ƒ Alliances with eBusiness industry leaders ƒ 20,000 networking infrastructures delivered ƒ Innovative eServices delivery capabilities ƒ Robust set of high-end security services ƒ NonStopTM eBusiness lifecycle services ƒ Unmatched technical expertise The new Windows 2000 Datacenter support infrastructure, including the Joint Support Team from Compaq and Microsoft, ensures customers have a single point of accountability for fast problem resolution. Additionally, these issues will receive the highest priority when escalated to the Microsoft Datacenter Solutions engineering, Critical Problem Resolution (CPR) and Quick Fix Environment (QFE) teams. The Data Center Enterprise Support Plan can be purchased through Compaq or from your reseller as a CarePaq. For more information, contact your Compaq sales representative or e-mail us. Support Centers Utilizing the industry-leading Compaq Support Centers that include the largest number of Certified Microsoft Specialists in the industry, Compaq will deliver unparalleled support to Datacenter customers. Through the Datacenter support team, you will have a single point of contact for issues associated with your hardware and operating system. If escalation is necessary, the joint Compaq/Microsoft support team will own problem resolution, providing quick relief and, when required, prioritized quick-fix engineering for both operating system and hardware issues. Compaq already provides support for many of the leading software applications, including Microsoft applications, SQL Server, and Exchange. The joint Compaq and Microsoft Support Team provides a second-level escalation point for both hardware and software support issues, and is located in the Compaq Data Center Solutions Lab in Bellevue, Washington. At this lab, Compaq has certified configurations for each of the Windows 2000 Datacenter solutions to enable support teams to replicate and diagnose problems more quickly than ever before. As the only worldwide authorized Prime Integrator for Microsoft Windows 2000 platforms and as the Microsoft Global Services Partner of the Year 2000, Compaq is uniquely qualified to deliver comprehensive data center solutions. Compaq Global Services offers planning, design, implementation, installation and startup, availability, and management and security services. Hardware Compaq leads the way in revolutionizing the economics of enterprise computing with reliable, stable industry-standard solutions. The Compaq Data Center Solution combines the ProLiant 8way server platform with StorageWorks and SANworks products for a complete hardware strategy. 13PS-0501B-WWEN