Compaq dc7100 Troubleshooting Guide - Page 60
Solving Software Problems, in this guide
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Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following: ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the application. ■ There is a conflict between applications. ■ Be sure that all the needed device drivers have been installed. ■ If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem. Refer to the "Configuration Record" section in this guide for more information. If you encounter software problems, see the applicable solutions listed in the following table. Solving Software Problems Problem Cause Computer will not continue and no HP logo screen has appeared. POST error has occurred. Computer will not continue after HP logo screen has appeared. System files may be damaged. Solution Observe the beeps and LED lights on the front of the computer. See Appendix A, "POST Error Messages" to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Use recovery diskette to scan hard drive for errors. 2-44 www.hp.com Troubleshooting Guide