Compaq dx2710 service reference guide: HP Compaq dx2710 MT/dx2718 MT/dx2710 SF - Page 99
Solving Drive Key Problems, Solving Internet Access Problems, Solving CD-ROM and DVD Problems
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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Recording audio CDs is difficult or impossible. Wrong or poor quality media type. 1. Try using a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving Drive Key Problems Solving DiskOnKey Problems Problem Cause Drive Key is not seen as a drive letter in Windows XP. The drive letter after the last physical drive is not available. The computer boots to DOS after making a bootable Drive Key. Drive Key is bootable. Solution Change the default drive letter for the Drive Key in Windows XP. Install the Drive Key after the operating system boots. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/ DSL modem is not plugged in. Solution Verify Internet settings or contact the ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Service Reference Guide 483941-001 D-19