Computer Associates BABNWUP900NE6 Option Guide - Page 50

Symptom/Error Messages, Reason, Solution, The DBagent RPC Server is - arcserve backup manual

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Symptoms and Solutions Symptom/Error Messages Reason Solution E8617 Failed to end restore. DBNAME=Information Store, EC=DBagent Error-(324) "Cannot start a MS Exchange Service" An Exchange Service did not Try to start the service manually. If start in a specific time interval the problem persists, check the after the restore, or an Exchange restore job submitted for validity Service failed to start because of and call Computer Associates an invalid restore sequence. An Technical Support, or start the invalid sequence could be Exchange Service between these anything like: two consecutive restores. FULL (COPY) RESTORE + FULL (COPY) RESTORE of public or private (1 only). E8601 "Failed to connect agent" The DBagent RPC Server is not Start the RPC Server on the remote DBagent RPC Server is not started running on the remote machine. machine. or not available. E8604 "Failed to start backup. EC=DBagent Error-(331) "Insufficient Privilege. Please check user privileges" A backup was attempted by a user with no backup operator privileges in the destination. Repeat the job specifying the appropriate security rights. E8604 "Failed to start backup. EC=DBagent Error-(68) "Error status in named pipe" A remote backup job followed the failed remote restore without restarting the dbagent RPC server service. Restart the Backup Agent RPC server service. E8602 "Failed to read from database. EC=DBagent Error- (301)." Exchange Server Error. HrBackupPrepare failed. Check DBagent Activity Log Circular Logging is enabled, and an incremental or differential backup is attempted. Incremental or differential backups are not supported by Microsoft when circular logging is enabled, or two BrightStor ARCserve Backup programs are attempting to back up the same database simultaneously. Check the activity log. If circular logging is not enabled, call Computer Associates Technical Support. Do not attempt to back up a database using two BrightStor ARCserve Backup programs simultaneously. Backup Agent Error-(314) "MSExchange Service is not running. Start the related service" Browsing or backup of Microsoft Exchange Server - Brick Level object when Exchange Server services (System Attendant, Directory and Information Store) are not started. Start the Exchange Server services and then browse or resubmit the job. A-2 Ba ckup Agent for Microsoft Exchange Server Option Guide

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Symptoms and Solutions
Symptom/Error Messages
Reason
Solution
E8617 Failed to end restore.
DBNAME=Information Store,
EC=DBagent Error—(324)
“Cannot start a MS Exchange
Service”
An Exchange Service did not
start in a specific time interval
after the restore, or an Exchange
Service failed to start because of
an invalid restore sequence. An
invalid sequence could be
anything like:
FULL (COPY) RESTORE +
FULL (COPY) RESTORE of
public or private (1 only).
Try to start the service manually. If
the problem persists, check the
restore job submitted for validity
and call Computer Associates
Technical Support, or start the
Exchange Service between these
two consecutive restores.
E8601 “Failed to connect agent”
DBagent RPC Server is not started
or not available.
The DBagent RPC Server is not
running on the remote machine.
Start the RPC Server on the remote
machine.
E8604 “Failed to start backup.
EC=DBagent Error—(331)
“Insufficient Privilege. Please
check user privileges”
A backup was attempted by a
user with no backup operator
privileges in the destination.
Repeat the job specifying the
appropriate security rights.
E8604 “Failed to start backup.
EC=DBagent Error—(68) “Error
status in named pipe”
A remote backup job followed
the failed remote restore
without restarting the dbagent
RPC server service.
Restart the Backup Agent RPC
server service.
E8602 “Failed to read from
database. EC=DBagent Error—
(301).” Exchange Server Error.
HrBackupPrepare failed. Check
DBagent Activity Log
Circular Logging is enabled,
and an incremental or
differential backup is
attempted. Incremental or
differential backups are not
supported by Microsoft when
circular logging is enabled, or
two BrightStor ARCserve
Backup programs are
attempting to back up the same
database simultaneously.
Check the activity log. If circular
logging is not enabled, call
Computer Associates Technical
Support. Do not attempt to back up
a database using two BrightStor
ARCserve Backup programs
simultaneously.
Backup Agent Error—(314)
“MSExchange Service is not
running. Start the related service”
Browsing or backup of
Microsoft Exchange Server –
Brick Level object when
Exchange Server services
(System Attendant, Directory
and Information Store) are not
started.
Start the Exchange Server services
and then browse or resubmit the
job.
A–2
Ba ckup Agent for Microsoft Exchange Server Option Guide