CyberPower RMCARD205 Quick Start Guide - Page 17

TROUBLESHOOTING Problem Solution Unable to configure the Remote Management Card IP Address using method 1 or method 2 1. Check the LED status, it is normal when the yellow and green LEDs are both on. If green LED is o : ►Check if the Remote Management Card is properly seated in the device and the device has power. If yellow LED is o : ► Ensure the network connection is good. 2. Ensure the PC being used is on the same local network subnet as the CyberPower device you are trying to communicate with. 3. Ensure the Jumper on the Reset Pin is correctly installed. Unable to ping the Remote Management Card 1. Use method 1 and/or method 2 to get/set a correct IP address for the Remote Management Card. 2. If the PC being used is on a di erent network subnet from the Remote Management Card, verify the setting of subnet mask and the IP address of gateway. Lost the user name and password Please refer to the "Reset to Factory Default Setting / Recover from a Lost Password" section. Default Network Setting IP: 192.168.20.177 Subnet mask: 255.255.255.0 DHCP: On Unable to access the Web Interface 1. Ensure you can ping the RMCARD. 2. Ensure you are specifying the correct URL. 3. Ensure the HTTP/HTTPS access is enabled by logging in to the card via CLI (Telnet or SSH client). Unable to operate a SNMP get/set SNMPv1: Verify the community name. SNMPv3: Verify the user profile configuration. Unable to receive traps 1. Ensure the trap types (SNMPv1/SNMPv3) and trap receiver are configured correctly. 2. Ensure the IP address of gateway is configured correctly if the RMCARD and NMS are on a di erent network. 14