D-Link AC2000 User Manual - Page 50

Troubleshooting

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Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1820. Read the following descriptions if you are having problems. 1. Why can't I access the web-based configuration utility? When entering the IP address of the AC2000 Wi-Fi Range Extender (dlinkap.local./), you are not connecting to a website nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: • Internet Explorer® 10 or later • Firefox® 28 or later • Safari® 6.0 or later • Google Chrome™ 28 or later • Make sure that you are connected to the same wireless network which is listed on the base of the DAP-1820. If you have an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, as this may eliminate possible conflicts from having two simultaneous connections on the same computer. • Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DAP-1820 User Manual 47

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47
D-Link DAP-1820 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1820. Read the
following descriptions if you are having problems.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the AC2000 Wi-Fi Range Extender (dlinkap.local./), you are not connecting to a website nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on
the same IP subnet to connect to the web-based utility.
•
Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer® 10 or later
• Firefox® 28 or later
• Safari® 6.0 or later
• Google Chrome™ 28 or later
•
Make sure that you are connected to the same wireless network which is listed on the base of the DAP-1820. If you have an active
wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, as this may
eliminate possible conflicts from having two simultaneous connections on the same computer.
•
Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the help files included with your
firewall software for more information on disabling or configuring it.