D-Link DCM-301 User Manual - Page 11

Troubleshooting - modem

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Section 3 - Troubleshooting Troubleshooting 1. Power LED is not on. • Verify the power adapter is plugged into a working outlet or power strip and seated in the power port. • Press the power button on the back of the modem. 2. Cannot connect to the Internet. • You must contact your Internet provider and register the MAC address of the modem (located on the bottom of the modem). If you skip this step you will not be able to connect. • Verify all cables are connected properly. • If the LEDs on the modem are indicating that you are connected to the Internet (verified by your Internet provider) and you are connected to a router, you may have to reset and reconfigure your router. D-Link DCM-301 User Manual 11

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D-Link DCM-301 User Manual
Section 3 - Troubleshooting
Troubleshooting
1. Power LED is not on.
• Verify the power adapter is plugged into a working outlet or power strip and seated in the power port.
• Press the power button on the back of the modem.
2. Cannot connect to the Internet.
• You must contact your Internet provider and register the MAC address of the modem (located on the bottom of the modem).
If you skip this step you will not be able to connect.
• Verify all cables are connected properly.
• If the LEDs on the modem are indicating that you are connected to the Internet (verified by your Internet provider) and you
are connected to a router, you may have to reset and reconfigure your router.