D-Link DWL-AG660 Product Manual - Page 37

Troubleshooting (continued) 2. I cannot connect to the access point or the wireless router. Make sure that the SSID on the DWL-AG660 Wireless Cardbus Adapter is exactly the same as the SSID on the access point or wireless router. Move the DWL-AG660 and access point or wireless router into the same room and then test the wireless connection. Disable all security settings. (WEP, MAC Address Control, AES). Make sure that the access point/router are set to the same frequency. Turn off your access point and the computer with the DWL-AG660. Turn on the access point, and then turn on the computer with the DWL-AG660. Refresh the DWL-AG660 Utility. 3. The DWL-AG660 Power and Link lights are not on. Check to see if the DWL-AG660 Cardbus Adapter is firmly inserted into the cardbus slot of your laptop computer. 4. I forgot my Encryption key. Reset the access point to its factory default settings and restore the DWL-AG660 Wireless Cardbus Adapter to the factory default settings. 5. The computer does not recognize the DWL-AG660 Wireless Cardbus Adapter. Make sure that the DWL-AG660 Wireless Cardbus Adapter is properly seated in the computer's cardbus slot. If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. To remove the drivers, do the following: 37