DIRECTV D11 System Manual - Page 80

My video and audio are out of sync, No Audio with Picture

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Frequently Asked Questions My video and audio are out of sync The audio track does not match the lip movements on the screen. Possible Causes: - Problem with how the program was produced or how it was sent to DIRECTV for broadcast. - Your surround sound system may be out of sync, or may be set up incorrectly. Solution: - Change the channel on your DIRECTV® Receiver. This may re-sync the audio. - Try replacing the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system's manual for assistance. - If the issue continues, reset your DIRECTV® Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV® Receiver. You can also press MENU, press SELECT on "Parental, Fav's & Setup," then select "System Setup." Select the "Reset" item from the left menu and follow the on-screen instructions. No Audio with Picture You can see a picture from your DIRECTV® Receiver, but there is no sound. Possible Causes: - A setting (such as mute or volume) may have changed on the receiver or your TV. - The cables between your TV and the receiver may not be connected properly, or there may be a problem with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE

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80
DIRECTV
®
NON-DVR
USER GUIDE
Solution:
-
Change the channel on your DIRECTV
®
Receiver.
This may re-sync the audio.
-
Try replacing the cables between your surround sound system and your DIRECTV Receiver.
Refer to your surround sound system’s
manual for assistance.
-
If the issue continues, reset your DIRECTV
®
Receiver.
Press the RESET button behind the access panel door on the front of the
DIRECTV
®
Receiver. You can also press MENU, press SELECT on “Parental, Fav’s & Setup,” then select “System Setup.” Select the
“Reset” item from the left menu and follow the on-screen instructions.
My video and audio are out of sync
The audio track does not match the lip movements on the screen.
Possible Causes:
-
Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
-
Your surround sound system may be out of sync, or may be set up incorrectly.
No Audio with Picture
You can see a picture from your DIRECTV
®
Receiver, but there is no sound.
Possible Causes:
-
A setting (such as mute or volume) may have changed on the receiver or your TV.
-
The cables between your TV and the receiver may not be connected properly, or there may be a problem with an external stereo or
surround sound system.
Frequently Asked Questions