Dacor SGM304 Use & Care Manuals - Page 12

Before You Call for Service - lp

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Before You Call for Service Problem Solution Guide Problem May Be Caused By What to Do Nothing works. Cooktop not connected to electrical power. Power to electrical outlet is off. Check to make sure power cord is connected to electrical outlet. Turn on power at circuit breaker or fuse box. Check for tripped breaker or blown fuse. Igniters do not spark. No flame. Power outage. Power not supplied to unit. Wet or dirty igniter. Igniter not working (no clicking sound). Contact power company. See Nothing Works above. Clean and dry igniter and burner assembly according to Care and Cleaning section. See Igniters do not spark above. Wet or dirty igniter. Clean and dry according to Care and Cleaning section. Gas is turned off. Make sure the gas supply valve is in the on position. Gas supply interrupted. Contact gas company. Burner goes out at low set- Low gas pressure. ting. Flame is distorted, yellow or Burner parts are dirty or very large. clogged. Burner parts are not properly positioned. Contact gas company to have pressure tested. Clean and dry according to Care and Cleaning section. Make sure burner is assembled according to the Setting Up Your Cooktop section. Igniter continues to spark (click) after flame ignites. Cooktop set up to use a different type of gas (Natural or LP) or set up for different altitude. Gas regulator is not installed or faulty. Burner is cold. Flame distorted by air draft. Wet or dirty igniter. Burner parts wet or dirty. Burner parts not properly positioned. Have a qualified service technician check to make sure that the cooktop is set up for the type of gas and the correct altitude. Have a qualified service technician check the gas regulator. Burners may continue to spark for up to 60 seconds when cold and set to low. See Operating Your Cooktop section for more information on how to minimize. Minimize any air drafts around the cooktop. Close nearby windows. Clean and dry according to Care and Cleaning section. Clean and dry according to Care and Cleaning section. Make sure burner is assembled according to the Setting Up Your Cooktop section. Power supply polarity is reversed. Have a licensed electrician check the electrical outlet. 10

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10
Before You Call for Service
Problem Solution Guide
Problem
May Be Caused By
What to Do
Nothing works.
Cooktop not connected to elec-
trical power.
Check to make sure power cord is con-
nected to electrical outlet.
Power to electrical outlet is off.
Turn on power at circuit breaker or fuse
box. Check for tripped breaker or blown
fuse.
Power outage.
Contact power company.
Igniters do not spark.
Power not supplied to unit.
See
Nothing Works
above.
Wet or dirty igniter.
Clean and dry igniter and burner assem-
bly according to
Care and Cleaning
section.
No flame.
Igniter not working (no clicking
sound).
See
Igniters do not spark
above.
Wet or dirty igniter.
Clean and dry according to
Care and
Cleaning
section.
Gas is turned off.
Make sure the gas supply valve is in the
on position.
Gas supply interrupted.
Contact gas company.
Burner goes out at low set-
ting.
Low gas pressure.
Contact gas company to have pressure
tested.
Flame is distorted, yellow or
very large.
Burner parts are dirty or
clogged.
Clean and dry according to
Care and
Cleaning
section.
Burner parts are not properly
positioned.
Make sure burner is assembled according
to the
Setting Up Your Cooktop
sec-
tion.
Cooktop set up to use a differ-
ent type of gas (Natural or LP)
or set up for different altitude.
Have a qualified service technician check
to make sure that the cooktop is set up
for the type of gas and the correct alti-
tude.
Gas regulator is not installed or
faulty.
Have a qualified service technician check
the gas regulator.
Igniter continues to spark
(click) after flame ignites.
Burner is cold.
Burners may continue to spark for up to
60 seconds when cold and set to low. See
Operating Your Cooktop
section for
more information on how to minimize.
Flame distorted by air draft.
Minimize any air drafts around the cook-
top. Close nearby windows.
Wet or dirty igniter.
Clean and dry according to
Care and
Cleaning
section.
Burner parts wet or dirty.
Clean and dry according to
Care and
Cleaning
section.
Burner parts not properly posi-
tioned.
Make sure burner is assembled according
to the
Setting Up Your Cooktop
sec-
tion.
Power supply polarity is
reversed.
Have a licensed electrician check the elec-
trical outlet.