Dell 24 SE2417HG SE2417HG Monitor Users Guide - Page 35

Product-specific problems, Specific, Symptoms, Possible Solutions

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Product-specific problems Specific Symptoms Possible Solutions Screen image is too ∞∞ Check the Aspect Ratio setting in the Display settings OSD. small ∞∞ Reset the monitor to Factory Settings (Factory Reset) . Cannot adjust the monitor with the buttons on the side panel ∞∞ Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor. ∞∞ Check if the OSD menu is locked. If yes, press and hold the button above the power button for 10 seconds to unlock. (For more information, see Lock). No input signal when user controls are pressed ∞∞ Check the signal source. Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard. ∞∞ Check if the video cable is plugged in properly. Disconnect and reconnect the video cable if necessary. ∞∞ Reset the computer or video player. The picture does not ∞∞ Due to different video formats (aspect ratio) of DVDs, the monitor fill the entire screen may display in full screen. ∞∞ Run the built-in diagnostics. Troubleshooting | 35

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Troubleshooting
|
35
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞
Check the
Aspect Ratio
setting in the
Display
settings OSD.
∞
Reset the monitor to Factory Settings (
Factory Reset
) .
Cannot adjust the
monitor with the
buttons on the side
panel
∞
Turn off the monitor, unplug the power cord, plug it back, and then
turn on the monitor.
∞
Check if the OSD menu is locked. If yes, press and hold the button
above the power button for 10 seconds to unlock. (For more
information, see
Lock
).
No input signal when
user controls are
pressed
∞
Check the signal source. Ensure the computer is not in standby
or sleep mode by moving the mouse
or pressing any key on the
keyboard.
∞
Check if the video cable is plugged in properly. Disconnect and
reconnect the video cable if necessary.
∞
Reset the computer or video player.
The picture does not
fill the entire screen
∞
Due to different video formats (aspect ratio) of DVDs, the monitor
may display in full screen.
∞
Run the built-in diagnostics.