Dell 720 Color Owner's Manual - Page 31

Troubleshooting, Setup Problems, Computer Problems - printer driver for windows 7

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4 Troubleshooting Setup Problems Computer Problems VE R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R - The Dell Photo Printer 720 supports Windows 2000 and Windows XP. MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER CHECK THE USB CABLE - • Ensure that the USB cable is firmly connected to your printer and your computer. • Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer. IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUT OMATICALLY, INSTALL THE SOFTWARE MANUALLY - 1 Insert the Drivers and Utilities CD. 2 Click Install. D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D - Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo Printer 720. If the Dell Photo Printer 720 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 32. CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER - • Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. • Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer. • Restart your computer. Troubleshooting 31

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Troubleshooting
31
4
Troubleshooting
Setup Problems
Computer Problems
V
ERIFY
THAT
YOUR
PRINTER
IS
COMPATIBLE
WITH
YOUR
COMPUTER
—
The Dell Photo
Printer 720 supports Windows 2000 and Windows XP.
M
AKE
SURE
YOU
TURNED
ON
BOTH
YOUR
PRINTER
AND
YOUR
COMPUTER
C
HECK
THE
USB
CABLE
—
•
Ensure that the USB cable is firmly connected to your printer and your computer.
•
Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,
and then restart the computer.
I
F
THE
SOFTWARE
INSTALLATION
SCREEN
DOES
NOT
APPEAR
AUTOMATICALLY
,
INSTALL
THE
SOFTWARE
MANUALLY
—
1
Insert the
Drivers and Utilities
CD.
2
Click
Install
.
D
ETERMINE
IF
THE
PRINTER
SOFTWARE
IS
INSTALLED
—
Click
Start
→
Programs
or
All
Programs
→
Dell Printers
→
Dell Photo Printer 720
. If the
Dell Photo Printer 720
does not appear in
the list of programs, the printer software is not installed. Install the printer software. For more
information, see "Removing and Reinstalling Software" on page 32.
C
ORRECT
COMMUNICATION
PROBLEMS
BETWEEN
THE
PRINTER
AND
THE
COMPUTER
—
•
Remove the USB cable from your printer and your computer. Reconnect the USB cable to your
printer and your computer.
•
Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer
power cable into the electrical outlet and turn on the printer.
•
Restart your computer.