Dell 8 Fabric OS FCIP Administrator’s Guide - Page 13
Getting technical help
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Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below: *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • Brocade 7500 and 7800 switch-On the switch ID pull-out tab located inside the chassis on the port side on the left • Brocade DCX-On the bottom right on the port side of the chassis • Brocade DCX and DCX-4S-On the bottom right on the port side of the chassis, directly above the cable management comb 3. World Wide Name (WWN) Use the licenseIdShow command to display the switch WWN. If you cannot use the licenseIdShow command because the switch is inoperable, you can get the WWN from the same place as the serial number, except for the Brocade DCX and DCX-4S. For the Brocade DCX and DCX-4S, access the numbers on the WWN cards by removing the Brocade logo plate at the top of the non-port side of the chassis. Fabric OS FCIP Administrator's Guide xiii 53-1001766-01