Dell Alienware m15 R4 Service Manual

Dell Alienware m15 R4 Manual

Get Dell Alienware m15 R4 PDF manuals and user guides View all Dell Alienware m15 R4 manuals
Add to My Manuals
Save this manual to your list of manuals

Dell Alienware m15 R4 manual content summary:

  • Dell Alienware m15 R4 | Service Manual - Page 1
    Alienware m15 R4 Service Manual Regulatory Model: P87F Regulatory Type: P87F003 February 2021 Rev. A01
  • Dell Alienware m15 R4 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell Alienware m15 R4 | Service Manual - Page 3
    Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of Alienware m15 R4...10
  • Dell Alienware m15 R4 | Service Manual - Page 4
    setup password...82 Deleting or changing an existing system setup password 82 Clearing CMOS settings...83 Clearing BIOS (System Setup) and System passwords 83 Chapter 5: Troubleshooting...84 System-diagnostic lights...84 Flashing BIOS (USB key)...85 4
  • Dell Alienware m15 R4 | Service Manual - Page 5
    Flashing the BIOS...85 Backup media and recovery options...85 WiFi power cycle...86 Drain residual flea power (perform hard reset)...86 Chapter 6: Getting help and contacting Alienware 87 5
  • Dell Alienware m15 R4 | Service Manual - Page 6
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell Alienware m15 R4 | Service Manual - Page 7
    obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and
  • Dell Alienware m15 R4 | Service Manual - Page 8
    for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate
  • Dell Alienware m15 R4 | Service Manual - Page 9
    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When
  • Dell Alienware m15 R4 | Service Manual - Page 10
    .5 M2x4.5 M2x3 M2x3 M2x3 M2x4.5 M2x3 M2x3 M2x1.9 M1.2x2.1 M1.2x1.6 M2x2.5 M2x2 M1.2x2 Quantity 8 4 2 2 2 3 2 3 5 2 4 10 2 3 12 19 11 2 18 Major components of Alienware m15 R4 The following image shows the major components of Alienware m15 R4. Screw image 10
  • Dell Alienware m15 R4 | Service Manual - Page 11
    1. Base cover 2. Battery 3. M.2 2280 thermal shield (if applicable) 4. M.2 2280 solid-state drive (if applicable) 5. M.2 2230 solid-state drive (if applicable) 6. M.2 2280 solid-state drive/WWAN (if applicable) 7. Right I/O-board connector 8. Touchpad 9. M.2 mounting frame 10. Right I/O-board 11.
  • Dell Alienware m15 R4 | Service Manual - Page 12
    -adapter port 25.Power-adapter port bracket 26.Rear I/O-cover NOTE: Dell provides a list of components and their part numbers for the original according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. NOTE: Depending on the configuration
  • Dell Alienware m15 R4 | Service Manual - Page 13
    13
  • Dell Alienware m15 R4 | Service Manual - Page 14
    Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly. 14
  • Dell Alienware m15 R4 | Service Manual - Page 15
    2. Loosen the six captive screws. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4. Lift and slide the base cover off the palm-rest assembly. 5. Disconnect the battery cable from the system board. 6. Peel the tape that
  • Dell Alienware m15 R4 | Service Manual - Page 16
    16
  • Dell Alienware m15 R4 | Service Manual - Page 17
    any screws during the servicing of this product are release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell date and time. The computer starts functioning normally after setting the date
  • Dell Alienware m15 R4 | Service Manual - Page 18
    Steps 1. Ensure that the battery cable has been disconnected from the system board. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest assembly. 3. Remove the four screws (M2x3) that secure the battery to the palm-rest assembly. 4. Remove the battery from the palm-rest
  • Dell Alienware m15 R4 | Service Manual - Page 19
    Steps 1. Place the battery on the palm-rest assembly. 2. Align the screw holes on the batery to the screw holes on the palm-rest assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest assembly. 4. Replace the four screws (M2x3) that secure the battery to the palm-rest
  • Dell Alienware m15 R4 | Service Manual - Page 20
    M.2 2230 solid-state drive in M.2 card slot 2 20
  • Dell Alienware m15 R4 | Service Manual - Page 21
    Steps 1. Remove the screw (M2x2.5) that secures the M.2 thermal shield to the M.2 2230 mounting bracket. 2. Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive. 3. Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board. 4. Remove the screw (M2x2
  • Dell Alienware m15 R4 | Service Manual - Page 22
    The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. M.2 2230 solid-state drive in M.2 card slot 1 M.2 2230 solid-state drive in M.2 card slot 2 22
  • Dell Alienware m15 R4 | Service Manual - Page 23
    Steps 1. Place the M.2 2230 mounting bracket on the palm-rest assembly. 2. Align the screw hole on the M.2 2230 mounting bracket to the screw hole on the palm-rest assembly. 3. Replace the screw (M2x2.5) that secures the M.2 2230 mounting bracket to the palm-rest assembly. 4. Align the notch on the
  • Dell Alienware m15 R4 | Service Manual - Page 24
    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed in the following M.2 card slots: ● M.2
  • Dell Alienware m15 R4 | Service Manual - Page 25
    Steps 1. Remove the screw (M2x2.5) that secures the M.2 2280 thermal shield to the palm-rest assembly. 2. Lift and remove the M.2 2280 thermal shield off the M.2 2280 solid-state drive. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2
  • Dell Alienware m15 R4 | Service Manual - Page 26
    M.2 2280 solid-state drive in M.2 card slot 2 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Slide the M.2 2280 thermal shield into the slot on
  • Dell Alienware m15 R4 | Service Manual - Page 27
    2. Follow the procedure in After working inside your computer. M.2 2230 WWAN/solid-state drive Removing the M.2 2230 WWAN/solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to
  • Dell Alienware m15 R4 | Service Manual - Page 28
    About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive or M.2 2230 WWAN card in M.2 card slot 3. The following image(s) indicate the location of the M.2 2230 WWAN/solid-state drive and provides a visual representation of the installation procedure. Steps 1.
  • Dell Alienware m15 R4 | Service Manual - Page 29
    About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure. Steps 1. Peel and lift the Mylar covering the system board. 2. Disconnect and peel the Tron-light cable from the system board. 29
  • Dell Alienware m15 R4 | Service Manual - Page 30
    . 5. Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I/O-cover outwards with your thumbs to release the rear I/O-cover from the palm-rest assembly. 6. Lift the rear I/O-cover from the palm-rest assembly. Installing the rear I/O-cover Prerequisites If you
  • Dell Alienware m15 R4 | Service Manual - Page 31
    Steps 1. Push the rear I/O-cover into the palm-rest assembly snapping it into place. NOTE: To avoiding damaging your computer, ensure the Tron-light cable is not pinched and that the Mylar is pasted on the system board before snapping the rear I/O-cover into place. 2. Replace the two screws (M2.5x4)
  • Dell Alienware m15 R4 | Service Manual - Page 32
    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. If
  • Dell Alienware m15 R4 | Service Manual - Page 33
    from the wireless card. 5. Peel the tapes securing the antenna cables to system board and left fan. 6. Remove the antenna cables from the routing guides on the left fan and system board. 7. Lift the latch and disconnect the display cable from the connector on the system board. NOTE: Ensure that
  • Dell Alienware m15 R4 | Service Manual - Page 34
    ● Antenna cables 12. Remove the eight screws (M2.5x4) securing the display assembly to the palm-rest assembly. 13. Lift the display assembly off the palm-rest assembly. 14. After performing the steps above you are left with the display assembly. Installing the display assembly Prerequisites If you
  • Dell Alienware m15 R4 | Service Manual - Page 35
    35
  • Dell Alienware m15 R4 | Service Manual - Page 36
    the eight screws (M2.5x4) that secure the display assembly to the palm-rest assembly. 5. Route the following cables to the routing guides on the palm-rest assembly. ● Display cable ● G-sensor cable ● Tobii eye tracker cable (optional) ● Antenna cables 6. Place the computer face down. 7. Connect
  • Dell Alienware m15 R4 | Service Manual - Page 37
    board and close the latch. 10. Route the antenna cables to the routing guides on the left fan and system board. 11. Adhere the tapes that secure following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on
  • Dell Alienware m15 R4 | Service Manual - Page 38
    speaker cable from the right I/O-board. 2. Lift the right speaker off the palm-rest assembly. 3. Remove the speaker cables from the routing guides on the palm-rest assembly. 4. Lift the left speaker off the palm-rest assembly. Installing the speakers Prerequisites If you are replacing a component
  • Dell Alienware m15 R4 | Service Manual - Page 39
    assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3. Using the alignment posts, place the right speaker on the palm-rest assembly. NOTE: Ensure that the alignment
  • Dell Alienware m15 R4 | Service Manual - Page 40
    Steps 1. Open the latch and disconnect the keyboard-controller board-cable from keyboard-controller board. 2. Lift the keyboard-controller board-cable off the palm-rest assembly. 3. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 4. Fold up the keyboard cable. 5.
  • Dell Alienware m15 R4 | Service Manual - Page 41
    Steps 1. Place the touchpad into the slot on the palm-rest assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the four (M2x1.9) screws that secure the touchpad to the palm-rest assembly. 3. Connect the touchpad
  • Dell Alienware m15 R4 | Service Manual - Page 42
    board. 4. Remove the two screws (M2x1.9) that secure the keyboard-controller board to the palm-rest assembly. 5. Pull on the securing tab to release the keyboard-controls board from the palm-rest assembly. 6. Using the plastic tab, pry and remove the keyboard-controller board from the palm-rest
  • Dell Alienware m15 R4 | Service Manual - Page 43
    Steps 1. Using the alignment posts, adhere the keyboard-controller board into place on the palm-rest assembly. 2. Replace the two screws (M2x1.9) that secure the keyboard-controller board to the palm-rest assembly. 3. Connect the keyboard-controller board-cable to the keyboard-controller board and
  • Dell Alienware m15 R4 | Service Manual - Page 44
    Steps 1. Peel and lift the Mylar covering the system board. 2. Disconnect the speaker cable from the right I/O-board. 3. Remove the two screws (M2x3) that secure the right I/O-board cable connecting the right I/O-board and the system board. 4. Lift the right I/O-board cable off the right I/O-board
  • Dell Alienware m15 R4 | Service Manual - Page 45
    Steps 1. Using the alignment posts, place the right I/O-board in place on the palm-rest assembly. 2. Replace the two screws (M2x3) that secure the right I/O-board to the palm-rest asssembly. 3. Connect the speaker cable to the connector on the right I/O-board. 4. Using the alignment pins, connect
  • Dell Alienware m15 R4 | Service Manual - Page 46
    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the M.2 2230 solid-state drive, if applicable. 5. Remove the M.2 2280 solid-state drive, if applicable. 6. Remove the M.2
  • Dell Alienware m15 R4 | Service Manual - Page 47
    Steps 1. Peel the Mylar covering the system board. 2. Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board. 3. Lift the wireless-card bracket off the left I/O-board. 4. Disconnect the antenna cables from the wireless card on the left I/O-board. 5. Peel the tapes
  • Dell Alienware m15 R4 | Service Manual - Page 48
    system board, hold firmly on the left and right sides of the fan and heat-sink assembly. CAUTION: To avoid damaging your computer, do not support the system board by the left I/O-board when lifting the system board. 20.Remove the left I/O-board. 21. Remove the fan and heat-sink assembly
  • Dell Alienware m15 R4 | Service Manual - Page 49
    49
  • Dell Alienware m15 R4 | Service Manual - Page 50
    in place, hold firmly on the left and right sides of the fan and heat-sink assembly. CAUTION: To avoid damaging your computer, do not support the system board by the left I/O-board when placing the system board. 4. Align the screw holes on the system board with the screw holes on
  • Dell Alienware m15 R4 | Service Manual - Page 51
    SSD frame to the system board. 17. Route the antenna cables to the routing guides on the left fan and system board. 18. Adhere the tapes that secure the table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 3. Antenna-cable color scheme Connectors on
  • Dell Alienware m15 R4 | Service Manual - Page 52
    About this task The following image(s) indicate the location of the left I/O-board and provides a visual representation of the removal procedure. Steps 1. Flip the system-board assembly over. 2. Remove the four screws (M2x4.5) that secure the left-I/O board 3. Lift the left I/O-board from the system
  • Dell Alienware m15 R4 | Service Manual - Page 53
    Steps 1. Using the alignment posts, connect the left I/O-board connector board to the system-board assembly NOTE: The I/O-board connector board is polarity sensitive. To prevent damaging your computer, utilize the alignment pins to correctly replace the I/O-board connector board. 2. Using the
  • Dell Alienware m15 R4 | Service Manual - Page 54
    7. Remove the right I/O-board. 8. Follow the procedure from step 1 to step 19 in Removing the system board. About this task NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do
  • Dell Alienware m15 R4 | Service Manual - Page 55
    Steps 1. Disconnect the left and right fan cables from the system board. 2. Flip the system-board assembly over. 3. In reverse sequential order (10>9>8>7>6>5>4>3>2>1) remove the 10 screws (M2x3) that secure the fan and heat-sink assembly to the system board. NOTE: Depending on the discrete graphics
  • Dell Alienware m15 R4 | Service Manual - Page 56
    Steps 1. Place the fan and heat-sink assembly on the system board. 2. Align the screw holes on the fan and heat-sink assembly to the screw holes on the system board. 56
  • Dell Alienware m15 R4 | Service Manual - Page 57
    3. In sequential order (1>2>3>4>5>6>7>8>9>10) replace the 10 screws (M2x3) that secure the fan and heat-sink assembly to the system board. NOTE: Depending on the discrete graphics processing unit installed in your computer, the number of screws securing the fan and heat-sink assembly to the system
  • Dell Alienware m15 R4 | Service Manual - Page 58
    Steps 1. Remove the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly. 2. Lift the power-adapter port bracket off the palm-rest assembly. 3. Lift the power-adapter port along with its cable off the palm-rest assembly. Installing the power-adapter port
  • Dell Alienware m15 R4 | Service Manual - Page 59
    Steps 1. Place the power-adapter port into the slot on the palm-rest assembly. 2. Place the power-adapter port bracket on the power-adapter port. 3. Align the screw holes on the power-adapter port bracket to the screw holes on the palm-rest assembly. 4. Replace the two screws (M2x3) that secure the
  • Dell Alienware m15 R4 | Service Manual - Page 60
    About this task The following image(s) indicate the location of the power-button assembly and provides a visual representation of the removal procedure. Steps 1. Remove the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly. 2. Lift the power-button bracket off the
  • Dell Alienware m15 R4 | Service Manual - Page 61
    Steps 1. Place the power-button assembly and its cable in the slot on the palm-rest assembly. 2. Place the power-button bracket on the power-button assembly. 3. Align the screw holes on the power-button bracket to the screw holes on the palm-rest assembly. 4. Replace the three (M2x1.9) screws that
  • Dell Alienware m15 R4 | Service Manual - Page 62
    9. Follow the procedure from step 1 to step 19 in Removing the system board. 10. Remove the power-adapter port. About this task The following image(s) indicate the location of the keyboard and provides a visual representation of the removal procedure. 62
  • Dell Alienware m15 R4 | Service Manual - Page 63
    Steps 1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board. 2. Open the latch and disconnect the keyboard-controller board cable from the keyboard-controller board. 3. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 4.
  • Dell Alienware m15 R4 | Service Manual - Page 64
    About this task The following image(s) indicate the location of the keyboard and provides a visual representation of the installation procedure. 64
  • Dell Alienware m15 R4 | Service Manual - Page 65
    Steps 1. Place the keyboard and its cables on the palmrest. 2. Align the screw holes on the keyboard to the screw holes on the palmrest. 3. Replace the 19 screws (M1.2x1.6) that secure the keyboard to the palmrest. 4. Place the keyboard bracket on the keyboard. 5. Align the screw holes on the
  • Dell Alienware m15 R4 | Service Manual - Page 66
    5. Remove the M.2 2280 solid-state drive, if applicable. 6. Remove the rear I/O-cover. 7. Remove the speakers. 8. Remove the right I/O-board. 9. Follow the procedure from step 1 to step 19 in Removing the system board. 10. Remove the power-adapter port. About this task NOTE: This procedure is only
  • Dell Alienware m15 R4 | Service Manual - Page 67
    Steps 1. Open the latch and disconnect the keyboard-backlight cable from the mechanical keyboard. 2. Open the latch and disconnect the keyboard-controller board cable from the mechanical keyboard. 3. Open the latch and disconnect the keyboard cable from the mechanical keyboard. 4. Fold up the
  • Dell Alienware m15 R4 | Service Manual - Page 68
    68
  • Dell Alienware m15 R4 | Service Manual - Page 69
    Steps 1. Place the keyboard and its cables on the palmrest. 2. Align the screw holes on the keyboard to the screw holes on the palmrest. 3. Replace the 18 screws (M1.2x2) that secure the keyboard to the palmrest. 4. Place the keyboard bracket on the keyboard. 5. Align the screw holes on the keyboard
  • Dell Alienware m15 R4 | Service Manual - Page 70
    Palmrest Removing the palmrest Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the M.2 2230 solid-state drive, if applicable. 5. Remove the M.2 2280 solid-state drive, if applicable. 6. Remove the rear I/O-cover
  • Dell Alienware m15 R4 | Service Manual - Page 71
    Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palmrest and provides a visual representation of the installation procedure. Steps To
  • Dell Alienware m15 R4 | Service Manual - Page 72
    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 72
  • Dell Alienware m15 R4 | Service Manual - Page 73
    . Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set or change a user-selectable option, such as the user password
  • Dell Alienware m15 R4 | Service Manual - Page 74
    sequence screen also displays the option to access the System Setup screen. System setup options Main Table 5. Main Option System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU L1 Cache CPU L2 Cache CPU L3 Cache Integrated Graphics Discrete Graphics
  • Dell Alienware m15 R4 | Service Manual - Page 75
    Color Intel SpeedStep Intel Speed Shift Technology Hyper-Thread Control Integrated NIC Power on LID open USB Emulation USB PowerShare USB Wake Support Description Sets the keyboard language. Sets the keyboard color. Enables or disables the Intel SpeedStep mode of processor. ● Enable Intel SpeedStep
  • Dell Alienware m15 R4 | Service Manual - Page 76
    the following options: ● Disabled: The SATA controllers are hidden ● AHCI: SATA is configured for AHCI mode ● RAID On: SATA is configured to support RAID mode Default: RAID On Enables or disables the system setup (BIOS) warning messages when you use certain power adapters. ● Enable Adapter Warnings
  • Dell Alienware m15 R4 | Service Manual - Page 77
    Table 7. Security (continued) Option Description Admin Password Allows you to set, change, or delete the administrator(admin) password. The entries to set password are: ● Enter the old password: ● Enter the new password: ● Confirm new password: Click OK once you set the password. NOTE: For
  • Dell Alienware m15 R4 | Service Manual - Page 78
    Table 7. Security Option TPM Security PPI Bypass for Clear Command Computrace (R) Description ● TPM On-Default ● Clear ● PPI Bypass for Enable Command-Default ● PPI Bypass for Disbale Command ● PPI Bypass for Clear Command ● Attestation Enable-Default ● Key Storage Enable-Default ● SHA-256-Default
  • Dell Alienware m15 R4 | Service Manual - Page 79
    must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. 79
  • Dell Alienware m15 R4 | Service Manual - Page 80
    Click Detect Drivers and follow the on-screen instructions. 3. If you are unable to detect or find the Service Tag, click Browse all products. 4. Choose information on this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694 Updating your system BIOS using a USB flash
  • Dell Alienware m15 R4 | Service Manual - Page 81
    following: ● USB drive formatted to the FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ● Functional computer battery to flash
  • Dell Alienware m15 R4 | Service Manual - Page 82
    7. The computer will restart after the BIOS update is completed. System and setup password Table 10. System and setup password Password type System password Setup password Description Password that you must enter to log in to your system. Password that you must enter to access and make changes to
  • Dell Alienware m15 R4 | Service Manual - Page 83
    . Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
  • Dell Alienware m15 R4 | Service Manual - Page 84
    no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform
  • Dell Alienware m15 R4 | Service Manual - Page 85
    -click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your
  • Dell Alienware m15 R4 | Service Manual - Page 86
    The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem known as a performing a "hard reset", is also a common troubleshooting step if your computer does not power on or boot into the www.dell.com/ support. 86
  • Dell Alienware m15 R4 | Service Manual - Page 87
    Self-help resources Resource location Information about Alienware products and services www.alienware.com Dell Help & Support app Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
Alienware m15 R4
Service Manual
Regulatory Model: P87F
Regulatory Type: P87F003
February 2021
Rev. A01