Dell B3465dnf Mono Secure Print Jobs Release Administrators Guide - Page 7

Troubleshooting 7 Troubleshooting Secure Print Jobs Release issues "Unable to determine user id. Contact your system administrator" error message This error indicates that the authentication module is not setting the user ID for the session. Try one or more of the following: MAKE SURE THAT THE SESSION USER ID IS SET CORRECTLY 1 From the Embedded Web Server, access the application configuration page of the authentication module. 2 Make sure that the setting that specifies the user ID is configured correctly. 3 Save your changes. MAKE SURE THAT THE APPLICATION IS SECURED See "Configuring and securing the application" on page 4. "There are no jobs available for [user]" error message Try one or more of the following: MAKE SURE THAT THE SESSION USER ID IS SET CORRECTLY 1 From the Embedded Web Server, access the application configuration page of the authentication module. 2 Make sure that the setting that specifies the user ID is configured correctly. 3 Save your changes. MAKE SURE THAT JOBS WERE SENT TO THE CORRECT PRINTER AND HAVE NOT EXPIRED The user may have sent the job or jobs to a different printer, or the jobs may have been automatically deleted because they were not printed in time. Jobs print immediately MAKE SURE THE USER SELECTS THE PRINT‑AND‑HOLD FEATURE For jobs to be held at the printer, users must select the print‑and‑hold feature in the printer driver when printing jobs. See "Printing held jobs" on page 6.