Dell Brocade 6520 Administrator's Guide Supporting Fabric OS 7.1.0 - Page 39

1. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. switch serial number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.: '   "! &' FT00X0054E9 The serial number label is located as follows: • Brocade 5424 - On the bottom of the switch module. • Brocade 300, 5100, and 5300 - On the switch ID pull-out tab located on the bottom of the port side of the switch. • Brocade 6510, and 6520 - On the switch ID pull-out tab located inside the chassis on the port side on the left. • Brocade 7800 and 8000 - On the bottom of the chassis. • Brocade DCX-4S and DCX 8510-4 - On the nonport side of the chassis, on the lower left side. • Brocade DCX and DCX 8510-8 - On the port side of the chassis, on the lower right side and directly above the cable management comb. 3. World Wide Name (WWN) Use the wwn command to display the switch WWN. If you cannot use the wwn command because the switch is inoperable, you can get the WWN from the same place as the serial number, except for the Brocade DCX enterprise class platform. For the Brocade DCX enterprise class platform, access the numbers on the WWN cards by removing the Brocade logo plate at the top of the nonport side of the chassis. For the Brocade 5424 embedded switch: Provide the license ID. Use the licenseIdShow command to display the WWN. Fabric OS Administrator's Guide 39 53-1002745-02