Dell Canvas 27 Canvas Install FAQ

Dell Canvas Install FAQ

Dell Canvas Installer FAQ

CAUTION:

To avoid damaging your Canvas, ensure that you do not disconnect your Canvas from the host system, or power off

either the host system or your Canvas until instructed in the following process.

NOTE:

If errors occur when you attempt to update firmware packages, visit the drivers and downloads site,

http://

www.dell.com/support/home/product-support/product/dell-canvas-kv2718d/drivers

to download individual updates. If errors

persist, call Dell Support.

Download the Canvas Installer application through the Canvas Connect app. The Canvas Connect app allows you to install software for

Dell Canvas input devices.

If you do not install the Dell Canvas Connect app when you install the device itself, you can manually download and install the software by

going to

microsoft.com/en-us/store/apps/windows

and searching on

Canvas Connect.

See the Dell Canvas Connect FAQ for further

information. If you do not have the Dell Canvas Installer app, you can manually download and install the software by going to

dell.com/

support/home/product-support/product/dell-canvas-kv2718d/drivers

and searching for

Canvas Installer.

The Dell Canvas Installer application runs automatically after installation, and notifies you of any available software or firmware updates

through a pop-up message in the Windows 10 notification area, the lower right portion of your Windows desktop. You can also manually

launch the Dell Canvas Installer application through the

Start

menu. To complete installation:

1.

Check

I accept the terms

, and then click

CONTINUE

.

NOTE:

If the Software tab is blank, it is because the application is still checking for available software updates. The list

refreshes within a few seconds.

NOTE:

The Software tab displays available applications and drivers; the Firmware Updates tab displays available firmware.

2.

On the

Settings

screen, Dell recommends that you leave the

Automatic Check for Updates

On

to let Canvas Installer automatically

check for and notify you of updates available for drivers, software, and firmware.

3.

Click

CHECK NOW

on the

Settings

screen to trigger a scan for available updates.

4.

Click the

Back

button in the top right of the screen.

NOTE:

If you do not see any software or firmware updates in the available updates list, check to verify that the USB

connection between your Canvas and its host system is in active. Alternatively, you may already have the latest versions

installed on your system.

5.

Click the

Software

tab to view available software and driver updates.

Any available software is listed now on the

Software

tab.

6.

To install all available software updates, click

INSTALL ALL

, or click the

INSTALL

button beside only the software updates you want

to install.

The software packages download to your computer and install automatically.

NOTE:

Some Dell Canvas support software requires a system restart to complete the software setup. Until you restart your

computer, the software will not function properly.

7.

Click the

Firmware

tab to view available firmware updates.

8.

To install all available firmware updates, click

INSTALL ALL

.

CAUTION:

Do not disconnect the power from your Canvas or your system. Doing so may cause data loss or damage to your

Canvas.

Rev. A00

2017 - 04

Dell Canvas Install FAQ

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