Dell Dimension 3000 Owner's Manual - Page 4

Advanced Troubleshooting, Dell Diagnostics Main Menu

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Keyboard Problems 22 Lockups and Software Problems 22 The computer does not start up 22 The computer stops responding 22 A program stops responding 23 A program crashes repeatedly 23 A program is designed for an earlier Windows operating system . . . . . 23 A solid blue screen appears 23 Other software problems 24 Memory Problems 24 Mouse Problems 25 Network Problems 26 Power Problems 26 Printer Problems 27 Scanner Problems 28 Sound and Speaker Problems 29 No sound from speakers 29 No sound from headphones 30 Video and Monitor Problems 30 If the screen is blank 30 If the screen is difficult to read 31 3 Advanced Troubleshooting Diagnostic Lights 33 Dell Diagnostics 36 Dell Diagnostics Main Menu 36 Drivers 38 What Is a Driver 38 Identifying Drivers 38 Reinstalling Drivers 38 4 Contents

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Contents
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . . .
22
The computer does not start up
. . . . . . . . . . . . . . . . . . . . . .
22
The computer stops responding
. . . . . . . . . . . . . . . . . . . . . .
22
A program stops responding
. . . . . . . . . . . . . . . . . . . . . . . .
23
A program crashes repeatedly
. . . . . . . . . . . . . . . . . . . . . . .
23
A program is designed for an earlier Windows operating system
. . . . .
23
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . . . .
23
Other software problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
24
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
29
No sound from speakers
. . . . . . . . . . . . . . . . . . . . . . . . . .
29
No sound from headphones
. . . . . . . . . . . . . . . . . . . . . . . .
30
Video and Monitor Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
30
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
If the screen is difficult to read
. . . . . . . . . . . . . . . . . . . . . . .
31
3
Advanced Troubleshooting
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Dell Diagnostics Main Menu
. . . . . . . . . . . . . . . . . . . . . . . .
36
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38