Dell External OEMR T710 Owners Manual - Page 175

Troubleshooting a Storage Controller

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5 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 85. c Verify that the cable connections between the hard drive(s) and the drive controller are correct and that the cables are securely seated in their connectors. d Close the system. See "Closing the System" on page 86. e Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 193. Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 181. 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 57. 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for a PERC controller See the controller's documentation for information about configuration settings. Troubleshooting Your System 175

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Troubleshooting Your System
175
5
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and
disconnect the system from the electrical outlet.
b
Open the system. See "Opening the System" on page 85.
c
Verify that the cable connections between the hard drive(s) and the
drive controller are correct and that the cables are securely seated in
their connectors.
d
Close the system. See "Closing the System" on page 86.
e
Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists,
see "Getting Help
" on page 193
.
Troubleshooting a Storage Controller
NOTE:
When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1
Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 181.
2
Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 57.
3
Restart the system and press the applicable key sequence to enter the
configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a PERC controller
See the controller's documentation for information about configuration
settings.