Dell IN1940MW User's Guide - Page 48

Product Specific Problems, Dell™ Soundbar Problems, Specific Symptoms, What You Experience

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long period of time Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms What You Experience Screen image is too small Image is centered on screen, but does not fill entire viewing area Cannot adjust the monitor with the buttons OSD does not appear on the screen on the front panel The picture does not fill the entire screen. The picture cannot fill the height or width of the screen NOTE: When choosing DVI-D mode, the Auto Adjust function is not available. Reset the monitor to Factory Settings. Possible Solutions Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics. Dell™ Soundbar Problems Common Symptoms What You Experience No sound for system where the Soundbar No power to Soundbar - the power draws power from an AC adapter indicator is off No Sound Soundbar has power - power indicator is on Distorted Sound Computer's sound card is used as the audio source Distorted Sound Unbalanced Sound Output Low Volume Other audio source is used Sound from only one side of Soundbar Volume is too low Possible Solutions Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (white LED) on the front of the Soundbar is illuminated. Confirm that the power cable from the Soundbar is plugged into the adapter. Plug the audio line-in cable into the computer's audio out jack. Set all volume controls to their maximum and ensure that the mute option is not enabled. Play some audio content on the computer (example, audio CD, or MP3). Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug. Test the Soundbar using another audio source (For example: portable CD player, MP3 player). Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints. Decrease the volume of the audio application. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (For example: portable CD player, MP3 player). Avoid using an audio cable extension or audio jack converter. Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug. Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L-R) to their midpoints. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (For example: portable CD player, MP3 player). Clear any obstructions between the Soundbar and the user. Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum. Increase the volume of the audio application. Test the Soundbar using another audio source (For example: portable CD player, MP3 player) Back to Contents Page

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long period of time
Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen, but does not
fill entire viewing area
Reset the monitor to Factory Settings.
Cannot adjust the monitor with the buttons
on the front panel
OSD does not appear on the screen
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
The picture does not fill the entire screen.
The picture cannot fill the height or width
of the screen
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
Run the built-in diagnostics.
NOTE:
When choosing DVI-D mode, the
Auto Adjust
function is not available.
Dell™ Soundbar Problems
Common Symptoms
What You Experience
Possible Solutions
No sound for system where the Soundbar
draws power from an AC adapter
No power to Soundbar - the power
indicator is off
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (white LED) on
the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power indicator is
on
Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not enabled.
Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Distorted Sound
Computer's sound card is used as the
audio source
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Avoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of Soundbar
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Low Volume
Volume is too low
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player)
Back to Contents Page