Dell Inspiron 15 Intel Setup Guide - Page 54

If a software you purchased is not available on, your computer, Start, All Programs

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Solving Problems If a software you purchased is not available on your computer - • Verify if the application(s) shortcut is available at Start → All Programs. • If the shortcut is not available, you can download and install the software you purchased using the Dell Digital Delivery application. For more information, see "Install Software Using Dell Digital Delivery" on page 22. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: 52 --Ensure that the program is compatible with the operating system installed on your computer. --Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. --Ensure that the program is installed and configured properly. --Verify that the device drivers do not conflict with the program. --If necessary, uninstall and then reinstall the program.

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52
Solving Problems
If a software you purchased is not available on
your computer
—
Verify if the application(s) shortcut is
•
available at
Start
→
All Programs
.
If the shortcut is not available, you can
•
download and install the software you
purchased using the Dell Digital Delivery
application. For more information, see “Install
Software Using Dell Digital Delivery” on
page 22.
If you have other software problems
—
Back up your files immediately.
•
Use a virus‑scanning program to check the
•
hard drive or CDs.
Save and close any open files or programs
•
and shut down your computer through the
Start
menu.
Check the software documentation or
•
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
–
with the operating system installed on
your computer.
Ensure that your computer meets the
–
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.