Dell Inspiron 560s Setup Guide - Page 34

Lockups and Software Problems

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Solving Problems Lockups and Software Problems If the computer does not start up - Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding - End the program: 1. Press simultaneously. 2. Click Applications. 3. Select the program that is no longer responding 4. Click End Task. If a program crashes repeatedly - Check the software documentation. If necessary, uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on CD. If the computer stops responding or a solid blue screen appears - CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. If a program is designed for an earlier Microsoft® Windows® operating system - Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft® Windows® operating system environments. 32

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32
Solving Problems
Lockups and Software
Problems
If the computer does not start up
— Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding
— End the
program:
Press <Ctrl><Shift><Esc> simultaneously.
1.
Click
2.
Applications
.
Select the program that is no longer
3.
responding
Click
4.
End Task
.
If a program crashes repeatedly
— Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE:
Software usually includes installation
instructions in its documentation or on CD.
If the computer stops responding or a solid blue
screen appears
—
CAUTION:
You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least 8
to 10 seconds until the computer turns off. Then
restart your computer.
If a program is designed for an earlier
Microsoft
®
Windows
®
operating system
—
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft
®
Windows
®
operating system environments.