Dell Inspiron Chromebook 7486 Setup and Specifications - Page 22

5 Basic troubleshooting This page contains all the information for Inspiron Chromebook basic troubleshooting. NOTE: Refer to Google Help Center for the online troubleshooter. NOTE: Resetting the Inspiron Chromebook, also known as Powerwash, can be attempted before Recovering the Inspiron Chromebook. Recovering the Inspiron Chromebook is the last resort. Power issues Table 19. Power issue Issue Inspiron Chromebook would not Power On or charge Possible solutions If the Inspiron Chromebook will not turn on, follow these steps: 1 Remove all external devices. a If the Inspiron Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done. b If the Inspiron Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting. 2 The battery might have gone into a deep discharge state. Plug the Inspiron Chromebook into the AC adapter and let it charge for at least 30 minutes and try turning it on again. NOTE: Google Chromebook Help recommends a charge time of 30 minutes. For further information, see Chromebook won't turn on or won't chargeunder the System problems section on support.google.com. NOTE: When a new Inspiron Chromebook is used for the first time, the battery is still in shipping mode. To resolve this issue, turn off the Inspiron Chromebook and plug in the AC adapter and turn on the Inspiron Chromebook again. 3 Depending on the Inspiron Chromebook you have, you may see a power indicator light close to the charging port. If you have let the Inspiron Chromebook charge and the light is not coming on, perform a hard reset. NOTE: You can perform a hard reset by pressing Refresh + Power. 4 Use a different AC adapter with the same power voltage. 5 Remove the AC adapter, and turn on with the battery power only. 22 Basic troubleshooting