Dell Latitude D610 Quick Reference Guide - Page 20

Solving Problems, Notebook System Software, Lockups and Software Problems

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www.dell.com | support.dell.com Solving Problems Notebook System Software Notebook System Software (NSS) is a utility that provides critical updates for your operating system. Install the Notebook System Software program to gain support for Dell 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. NOTICE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 20 Quick Reference Guide

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20
Quick Reference Guide
www.dell.com | support.dell.com
Solving Problems
Notebook System Software
Notebook System Software (NSS) is a utility that provides critical updates for your operating
system. Install the Notebook System Software program to gain support for Dell 3.5-inch USB
floppy drives, Intel
®
Pentium
®
M processors, optical drives, and USB devices. NSS is necessary for
correct operation of your Dell computer.
NOTICE:
NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock,
D/Port, and D/View devices.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
E
NSURE
THAT
THE
AC
ADAPTER
IS
F
IRMLY
C
ONNECTED
TO
T
HE
C
OMPUTER
AND
TO
T
HE
E
LECTRICAL
O
UTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.