Dell Latitude E6500 Setup and Quick Reference Guide
Dell Latitude E6500 Manual
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- Dell Latitude E6500 | Setup and Quick Reference Guide - Page 1
Latitude™ E6500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 2
and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. Macrovision Product Notice This - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 3
9 Battery Removal 10 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Transferring Information to a New Computer 17 Microsoft® Windows® XP Operating System . . . 17 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 4
and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft® Windows® System Restore . . . 54 Using Dell Factory Image - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 5
Product Information 62 Returning Items for Warranty Repair or Credit . . . . . 62 Before You Call 62 Contacting Dell 65 7 Finding Information 67 Index 69 Contents 5 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 6
6 Contents - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 7
information about the features of your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Front View 12 3 23 22 25 24 21 20 19 18 1 camera and microphone (optional) 3 display 4 5 6 9 A 7 8 9 10 11 12 14 13 15 16 17 2 display latch 4 keyboard status lights - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 8
5 keyboard 7 Dell ControlPoint (DCP) button 9 USB connectors (2) 11 smart card slot 13 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button 15 fingerprint 16 media bay 18 contactless smart-card-reader 20 display latch release 22 touch pad 24 device status lights 8 About Your Computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 9
slot 3 air vents 5 USB connector 7 security cable slot 9 DisplayPort 11 docking alignment mark 13 network connector (RJ-45) 2 ExpressCard slot 4 video connector 6 eSATA/USB connector 8 AC adapter connector 10 power light/battery light 12 battery 14 modem connector (RJ-11) CAUTION: Do not block - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 10
is normal and does not indicate a problem with the fan or the computer. Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Before removing or replacing the battery, turn off the computer. Then - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 11
switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For more information about the wireless switch and the Wi-Fi Catcher Network Locator, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 12
12 About Your Computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 13
begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. 1 Connect the AC adapter to the AC adapter connector on - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 14
2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player 14 Setting Up Your Computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 15
5 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 16
: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard through the Microsoft® Windows® Start menu Help and Support feature. Microsoft® Windows® XP Operating System 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 17
which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft® Windows® XP Operating System Windows XP provides the - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 18
cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 19
screen, click Finished, and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System screen, click New Computer→ Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next. 5 Insert the removable - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 20
information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 21
click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard. Setting Up Your Computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 22
22 Setting Up Your Computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 23
, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type L2 cache Front-side bus frequency Storage Hard drive Second hard drive Intel® Core™2 Duo processor 6 MB 1067 MHz SATA in media bay (optional) System Information Chipset Data bus - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 24
support PC Cards. ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported GB (1 DIMM or 2 DIMMs, Microsoft® Windows Vista® only) 8 GB (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); non- - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 25
displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. Ports and Connectors Audio IEEE 1394a I/O slots Mini-Card support slot for a wireless personal area network (WPAN, Bluetooth® wireless technology, or ultra wideband [UWB]) WWAN or - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 26
one USB 2.0/eSATA port with up to 2 A shared power for external device DisplayPort supports HDMI and DVI via dongle Communications Modem: Network adapter Wireless Mobile Broadband GPS internal modem 10/100/1000 Ethernet LAN on system board WLAN Mobile Broadband Bluetooth® wireless technology WI - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 27
speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Dimensions Maximum resolutions: WXGA CCFL WXGA+ WLED WUXGA 2-CCFL Refresh rate Operating angle VGA DisplayPort DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 28
: Typical power consumption (panel with backlight): WXGA: 40/40° WXGA+: 55/55° WUXGA: 55/55° WXGA: 15/30° WXGA+: 45/45° WUXGA: 45/45° WXGA: 0.2373 WXGA+: 0.2109 WUXGA: 0.1725 WXGA: 6.2 W (max.) with no inverter losses WXGA+: 5.8 W (max.) WUXGA: 13.0 W (max.) Keyboard Number of keys Layout Size 83 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 29
: Depth 206 mm (8.11 inches) Height 19.8 mm (0.78 inch) Width 47.0 mm (1.85 inches) Weight 0.33 kg (0.73 lb) Dimensions, 9-cell lithium-ion batteries: Depth 208 mm (8.67 inches) Height 22.3 mm (0.88 inch) Width 68.98 mm (2.70 inches) Weight 0.51 kg (1.12 lb) Dimensions, 12-cell - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 30
to 104°F) Storage -10° to 65°C (14° to 149°F) Coin-cell battery CR-2032 AC Adapter Types Input voltage Frequency Output voltage 65-W travel adapter Input current Output current 65-W travel adapter 90-W AC adapter 130-W Dell adapter PA-4E 100-240 VAC 50-60 Hz 19.5 VDC 1.5 A 3.34 A - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 31
AC Adapter (continued) 130W Dell adapter PA-4E Input current Output current Dimensions mm (14.1 inches) 244 mm (9.61 inches) 2.57 kg (5.69 lb) with 6-cell battery and optical drive 2.46 kg (5.41 lb) with 6-cell battery and without optical drive 0° to 35°C (32° to 95°F) -40° to 65°C (-40° to 149°F) 10 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 32
that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2 ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2 ms halfsine pulse for storage): Operating 143 G Storage - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 33
turned off or is not receiving power. Steady blue and the computer is The display is connected and probably not powered not responding on. Blinking blue The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 34
a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. board failure 34 Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 35
your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time clock 1 Replace the battery (see your Service Manual failure. Possible at support.dell.com). battery failure or 2 If the problem persists, contact Dell. motherboard failure. 6 Video BIOS Test - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 36
, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). 36 Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 37
the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 38
. See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. 38 Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 39
- You have too many programs open. Close all windows and open the program that you want to use. OP E R A T I N G S YS T E M N O T F O U N D - Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). OPTIONAL - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 40
to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65). TIME- OF - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 41
. Replace battery. See your Service Manual at support.dell.com or see "Contacting Dell" on page 65 for assistance. CPU FAN FAILURE - Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. HA R D -DISK DRIVE FAILURE - Possible hard drive failure during hard drive - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 42
and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: Windows XP: 1 Click Start→ Help and Support. 2 Type - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 43
your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 44
the instructions on the screen. Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 45
memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - There is a power problem, a device may be malfunctioning or - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 46
using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 47
instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start → Control Panel→ Programs→ Use an older program with this version of Windows. Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 48
• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 49
to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 50
50 Troubleshooting - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 51
of your problem and, if necessary, update the driver. Windows XP: 1 Click Start→ Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista: 1 Click the Windows Vista - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 52
and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 53
in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers After extracting the driver files to your hard drive as - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 54
. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. • If you received Operating System media with your computer, you can use - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 55
the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore Windows XP: -screen prompts. Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . NOTE: The User Account Control window - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 56
resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Microsoft Windows Vista only) as the last method to restore your operating system. These options restore your hard drive to the - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 57
installed the new device driver. See "Using Microsoft® Windows® System Restore" on page 54. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 58
the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. 58 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 59
suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 60
for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 61
and Sales e-mail addresses [email protected] (Asian/Pacific countries only) [email protected] (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service-AutoTech - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 62
are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 63
some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 64
determine the contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: 64 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 65
, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 66
66 Getting Help - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 67
• A diagnostic program for your computer The Drivers and Utilities media is a CD or • Drivers for your computer DVD that may have shipped with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 68
The Service Manual for your computer can be found at support.dell.com. • How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems Dell Technology Guide • About your operating system The Dell Technology Guide is available on your hard drive and - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 69
, 56 software updates, 49 Support Utility, 49 Dell (continued) technical support and customer service, 60 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 70
locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 O operating system Dell Factory Image Restore, 56 - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 71
, 16 quick setup, 13 software problems, 47 reinstalling, 51 troubleshooting, 47-48 updates, 48 specifications, 23 support, 59 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 System Restore, 54 enabling, 56 T transferring information to - Dell Latitude E6500 | Setup and Quick Reference Guide - Page 72
(continued) returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 17 reinstalling, 67 returning to a previous device driver version, 52 setting up Internet connection, 16 System Restore, 54 wizards Files and
www.dell.com | support.dell.com
Dell™ Latitude™ E6500
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the
Dell Technology Guide
at
support.dell.com
.
Model PP30L