Dell OptiPlex 3080 Micro Service Manual - Page 55

Recovering the operating system, Real-Time Clock (RTC Reset), Backup media and recovery options

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Table 5. System error messages (continued) System message CPU fan failure System fan failure Hard-disk drive failure Keyboard failure No boot device available No timer tick interrupt NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem Description CPU fan has failed. System fan has failed. Possible hard disk drive failure during POST. Keyboard failure or loose cable. If reseating the cable does not solve the problem, replace the keyboard. No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists. ● If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. ● Enter system setup and ensure that the boot sequence information is correct. A chip on the system board might be malfunctioning or motherboard failure. S.M.A.R.T error, possible hard disk drive failure. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery. Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models. Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds. The system RTC Reset occurs after you release the power button. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. Troubleshooting 55

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Table 5. System error messages (continued)
System message
Description
CPU fan failure
CPU fan has failed.
System fan failure
System fan has failed.
Hard-disk drive failure
Possible hard disk drive failure during POST.
Keyboard failure
Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No boot device available
No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
●
If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.
●
Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt
A chip on the system board might be malfunctioning or
motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem
S.M.A.R.T error, possible hard disk drive failure.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see
Dell SupportAssist OS Recovery User's Guide
at
www.dell.com/serviceabilitytools
. Click
SupportAssist
and then, click
SupportAssist OS Recovery
.
Real-Time Clock (RTC Reset)
The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds.
The system RTC Reset occurs after you release the power button.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see
Dell Windows Backup
Media and Recovery Options
.
Troubleshooting
55