Dell P2017H Users Guide - Page 63
Common problems, Common, Symptoms, Possible Solutions
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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms Possible Solutions No video/power LED off ∞ Ensure that the video cable connecting the monitor and the computer is properly connected and secure. ∞ Verify that the power outlet is functioning properly using any other electrical equipment. ∞ Ensure that the correct input source is selected via the Input source menu. No video/power LED on ∞ Increase brightness and contrast controls using the OSD. ∞ Perform monitor self-test feature check. ∞ Check for bent or broken pins in the video cable connector. ∞ Run the built-in diagnostics. ∞ Ensure that the correct input source is selected via the Input source menu. Poor focus ∞ Eliminate video extension cables. ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Change the video resolution to the correct aspect ratio. Shaky/jittery video ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Check environmental factors. ∞ Relocate the monitor and test in another room. Missing pixels ∞ Cycle power on-off. ∞ Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/monitors. Stuck-on pixels ∞ Cycle power on-off. ∞ Pixel that is permanently off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/monitors. Brightness problems ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Adjust brightness & contrast controls via OSD. Geometric distortion ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Adjust horizontal & vertical controls via OSD. Horizontal/vertical lines ∞ Reset the monitor to Factory Settings (Factory Reset). ∞ Perform monitor self-test feature check and determine if these lines are also in self-test mode. ∞ Check for bent or broken pins in the video cable connector. ∞ Run the built-in diagnostics. Troubleshooting | 63