Dell P2721Q Users Guide

Dell P2721Q Manual

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  • Dell P2721Q | Users Guide - Page 1
    Dell P2721Q Monitor User's Guide Monitor model: P2721Q Regulatory model: P2721Qf
  • Dell P2721Q | Users Guide - Page 2
    that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries
  • Dell P2721Q | Users Guide - Page 3
    and controls 9 Front view 9 Back view 10 Side view 10 Bottom view 11 Monitor specifications 12 Resolution specifications 13 Supported video modes 13 Preset display modes 14 Electrical specifications 14 Physical characteristics 15 Environmental characteristics 16 Power Management Modes
  • Dell P2721Q | Users Guide - Page 4
    Maintenance guidelines 24 Cleaning your monitor 24 Setting up the monitor 25 Attaching the stand 25 Connecting your monitor 28 Connecting the HDMI cable (optional 28 Connecting the DisplayPort (DisplayPort to DisplayPort) cable.29 Connecting the USB Type-C cable (C to C 29 Connecting the USB
  • Dell P2721Q | Users Guide - Page 5
    Troubleshooting 57 Self-test 57 Built-in diagnostics 59 Common problems 60 Product specific problems 63 Universal Serial Bus (USB) specific problems 65 Appendix 66 FCC notices (U.S. only) and other regulatory information 66 Contact Dell 66 │ 5
  • Dell P2721Q | Users Guide - Page 6
    shown in the table below. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some items may be optional and other source, follow the set up instructions that were included with the stand. Display Stand riser Stand base 6 │ About your
  • Dell P2721Q | Users Guide - Page 7
    DisplayPort cable (DisplayPort to DisplayPort) *USB Type-C® to Type-C Gen1 cable (1.8m) USB Type-C to Type-A cable (1.8 m) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Velcro Strap NOTE: *USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. About
  • Dell P2721Q | Users Guide - Page 8
    mounting holes for flexible mounting solutions. • Equipped with one Type-C upstream port and four USB downstream ports. • Plug and play capability if supported by your system. • On-Screen Display (OSD) adjustments for easy set-up and screen optimization. • Power and OSD buttons lock. • Security
  • Dell P2721Q | Users Guide - Page 9
    Identifying parts and controls Front view Back view 23 Label 1 2 3 LED indicator Power On/Off button Joystick Description About your monitor │ 9
  • Dell P2721Q | Users Guide - Page 10
    regulatory approvals. 3 Stand release button Releases stand from the monitor. 4 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. 5 Cable-management slot Use to organize cables by inserting them through the slot. Side view
  • Dell P2721Q | Users Guide - Page 11
    your computer with the DisplayPort cable (shipped with your monitor). Connect to your computer using the USB Type-C cable (C to C). The alternate mode with DP 1.2 support the maximum resolution of 3840 X 2160 at 60 Hz, PD 20 V/3.25 A, 15 V/3 A, 9 V/3 A, 5 V/3 A. NOTE: USB Type-C cable (C to C) only
  • Dell P2721Q | Users Guide - Page 12
    Monitor specifications Model Screen type Panel technology Aspect ratio Viewable image Diagonal Width (active area) Height (active area) Total area Pixel pitch Pixel per inch (PPI) Viewing angle Luminance output Contrast ratio Faceplate coating Backlight Response time (Gray to Gray) Color depth
  • Dell P2721Q | Users Guide - Page 13
    range 15 kHz to 135 kHz (automatic) Vertical scan range 24 Hz to 86 Hz (automatic) Maximum preset resolution 3840 x 2160 at 60 Hz Supported video modes Model Video display capabilities (HDMI & DP & USB Type-C alternate mode) P2721Q 480i, 480p, 576i, 576p, 720p, 1080i, 1080p,2160p About your
  • Dell P2721Q | Users Guide - Page 14
    Preset display modes Display mode VESA, 720 x 400 VESA, 640 x 480 VESA, 640 x 480 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1152 x 864 VESA, 1280 x 1024 VESA, 1280 x 1024 VESA, 1600 x 900 VESA, 1920 x 1080 VESA, 2048 x 1280 VESA, 2560 x 1440 VESA, 3840 x 2160 VESA,
  • Dell P2721Q | Users Guide - Page 15
    Physical characteristics Model P2721Q Signal cable type • DP to DP 1.8 m cable • USB Type-C (C to C) 1.8 m cable • USB Type-C (C to A) 1.8 m cable NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over
  • Dell P2721Q | Users Guide - Page 16
    Environmental characteristics Model P2721Q Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO certified displays • BFR/PVC free monitor
  • Dell P2721Q | Users Guide - Page 17
    Power Management Modes If you have VESA's DPM™ compliance display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Standby Mode*. If the computer detects input from the keyboard, mouse, or other input
  • Dell P2721Q | Users Guide - Page 18
    Pin assignments DisplayPort connector Pin 20-pin side of the connected number signal cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20
  • Dell P2721Q | Users Guide - Page 19
    HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14
  • Dell P2721Q | Users Guide - Page 20
    USB Type-C port Pin Signal A1 GND A2 SSTXp1 A3 SSTXn1 A4 VBUS A5 CC1 A6 Dp1 A7 Dn1 A8 SBU1 A9 VBUS A10 SSRXn2 A11 SSRXp2 A12 GND Pin Signal B12 GND B11 SSTXp1 B10 SSTXn1 B9 VBUS B8 SSU2 B7 Dn1 B6 Dp1 B5 CC2 B4 VBUS B3 SSRXn2 B2 SSRXp2 B1 GND 20 │ About your monitor
  • Dell P2721Q | Users Guide - Page 21
    compatible. SuperSpeed USB 5Gbps (USB 3.2 Gen1) Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Maximum power supported (each port) 4.5 W 4.5 W 4.5 W USB 2.0 Transfer speed High speed Full speed Low speed Data rate 480 Mbps 12 Mbps 1.5 Mbps Maximum power
  • Dell P2721Q | Users Guide - Page 22
    USB 3.2 Gen1 (5Gbps) downstream port Pin number Signal 1 VBUS 2 D- 3 D+ 4 GND 5 StdA_SSRX- 6 StdA_SSRX+ 7 GND_DRAIN 8 StdA_SSTX- 9 StdA_SSTX+ 10 Shield 22 │ About your monitor
  • Dell P2721Q | Users Guide - Page 23
    to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/support/monitors. About your monitor │ 23
  • Dell P2721Q | Users Guide - Page 24
    cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean
  • Dell P2721Q | Users Guide - Page 25
    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source,
  • Dell P2721Q | Users Guide - Page 26
    6. Lift the PE bag, as shown, to expose the VESA area for stand assembly. 7. Attached the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. b a 26 │ Setting up the monitor
  • Dell P2721Q | Users Guide - Page 27
    8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the PE bag from the monitor. Setting up the monitor │ 27
  • Dell P2721Q | Users Guide - Page 28
    Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-
  • Dell P2721Q | Users Guide - Page 29
    ) cable DP DP Connecting the USB Type-C cable (C to C) The USB Type-C port on your monitor: • Can be used as USB Type-C or DisplayPort 1.2, alternatively. • Supports USB Power Delivery (PD), with profiles up to 65 W. USB Type-C USB Type-C Setting up the monitor │ 29
  • Dell P2721Q | Users Guide - Page 30
    Connecting the USB Type-C cable (C to A) USB Type-C USB Organizing your cables After attaching all necessary cables to your monitor and computer, (See Connecting your monitor for cable attachment) organize all cables as shown above. 30 │ Setting up the monitor
  • Dell P2721Q | Users Guide - Page 31
    To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other
  • Dell P2721Q | Users Guide - Page 32
    VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (
  • Dell P2721Q | Users Guide - Page 33
    Operating your monitor Power on the monitor Press the Power button to turn On the monitor. Using the back panel controls Use the Joystick on the back of the monitor to adjust settings. Operating your monitor │ 33
  • Dell P2721Q | Users Guide - Page 34
    The following table describes the Joystick: Joystick 1 Shortcut key/ Input Source 2 Description Use this button to choose from a list of video signals that may be connected to your monitor. Use this button to choose from a list of perset color modes. Shortcut key/ Preset Modes 3 For direct
  • Dell P2721Q | Users Guide - Page 35
    Back panel button Use the buttons on the front of the monitor to adjust the image settings. Joystick 1 Up 2 Down 3 Left 4 Right 5 OK Description Use the Up button to adjust (increase ranges) items in the OSD menu. Use the Down button to adjust (decrease ranges) items in the OSD menu. For all first
  • Dell P2721Q | Users Guide - Page 36
    Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to
  • Dell P2721Q | Users Guide - Page 37
    Icon Menu and Submenus Brightness/ Contrast Description Use this menu to activate Brightness/Contrast adjustment. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others 75% 75% Exit Brightness Brightness adjusts the luminance of the backlight. Press the button
  • Dell P2721Q | Users Guide - Page 38
    Icon Menu and Submenus Input Source Description Use the Input Source menu to select between the different video signals that may be connected to your monitor. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others USB-C 65W DP HDMI Auto Select Auto Select for USB
  • Dell P2721Q | Users Guide - Page 39
    Icon Menu and Submenus Color Description Use Color menu to adjust the color setting mode. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Preset Modes Input Color Format Reset Color Standard RGB Exit Preset Modes Allows you to choose from a list of
  • Dell P2721Q | Users Guide - Page 40
    a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the arrow buttons to adjust the three colors (R, G, B) values and create your own preset color mode. 40
  • Dell P2721Q | Users Guide - Page 41
    is connected to a computer (or media player) using the USB-C, DisplayPort, or HDMI cable. • YPbPr: Select this option if your media player supports only YPbPr output. Press the button to confirm the selection. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others
  • Dell P2721Q | Users Guide - Page 42
    Icon Menu and Submenus Display Description Use the Display menu to adjust images. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Aspect Ratio Sharpness Response Time Reset Display Wide 16 : 9 50 Normal Exit Aspect Ratio Adjusts the image ratio to Wide
  • Dell P2721Q | Users Guide - Page 43
    Icon Menu and Submenus Menu Description Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Language Rotation
  • Dell P2721Q | Users Guide - Page 44
    Icon Menu and Submenus Lock Description With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu
  • Dell P2721Q | Users Guide - Page 45
    Icon Menu and Submenus Personalize Description Selecting this option allows you to set three shortcut keys and power LED indicator function. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Power Button LED USB-C
  • Dell P2721Q | Users Guide - Page 46
    , and so on. Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Service Tag Reset Others Factory Reset On 13F103 FA00238 ENERGY STAR® Exit Display Info Displays the monitor's current settings. DDC/CI DDC/CI
  • Dell P2721Q | Users Guide - Page 47
    Tag Personalize Others Reset Others Factory Reset Exit Firmware Frimware version. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Reset Others Resets all settings
  • Dell P2721Q | Users Guide - Page 48
    OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: lock the Menu Buttons? To unlock the Buttons, refer to the User's Guide. Yes No NOTE: The message may be slightly different according to the selected settings. 48 │ Setting up
  • Dell P2721Q | Users Guide - Page 49
    When the monitor goes into power-save mode, the following message appears: Going into Standby mode... Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. The OSD functions only in the normal
  • Dell P2721Q | Users Guide - Page 50
    to this value will increase power consumption above the default level. Do you want to continue? Yes No A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for USB-C is set to Prompt for Multiple Inputs
  • Dell P2721Q | Users Guide - Page 51
    When you select 'Yes' to reset to default settings, the following message will appear: Dell 27 Monitor Select 'Yes' to enable the following function(s): · Always on USB-C Charging · Other USB Charging Yes No See Troubleshooting for more information. Setting up the monitor │ 51
  • Dell P2721Q | Users Guide - Page 52
    . Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): • Go to
  • Dell P2721Q | Users Guide - Page 53
    attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most
  • Dell P2721Q | Users Guide - Page 54
    Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise 1 2 54 │ Setting up the monitor
  • Dell P2721Q | Users Guide - Page 55
    , you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation
  • Dell P2721Q | Users Guide - Page 56
    then set the preferred rotation. NOTE: If you do not see the rotation option or it is not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. 56 │ Setting up the monitor
  • Dell P2721Q | Users Guide - Page 57
    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2721Q Troubleshooting │ 57
  • Dell P2721Q | Users Guide - Page 58
    . If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly. 58 │ Troubleshooting
  • Dell P2721Q | Users Guide - Page 59
    a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Up or Down or Left or Right key to end the diagnostic program. Troubleshooting │ 59
  • Dell P2721Q | Users Guide - Page 60
    The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms What you For more information on Dell Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/support/monitors. 60 │ Troubleshooting
  • Dell P2721Q | Users Guide - Page 61
    Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/support/monitors. Brightness Problems Picture too dim or • Reset the • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off
  • Dell P2721Q | Users Guide - Page 62
    left on displayed appears information, see Power management modes). the monitor for on the screen • Alternatively, use a dynamically changing a long period of screensaver. time 62 │ Troubleshooting
  • Dell P2721Q | Users Guide - Page 63
    Product specific problems Common Symptoms support DP alternate mode. • Verify if the device required more than 65 W power charging. • USB-C interface of device cannot support DP alternate mode. • Set Windows to Projection mode. • Ensure that the USB-C cable is not damaged. Troubleshooting
  • Dell P2721Q | Users Guide - Page 64
    Black screen DP connection to the PC. Possible Solutions • Verify if the device can support one of 5 V/9 V/15 V/20 V charging profiles. • Verify if the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection
  • Dell P2721Q | Users Guide - Page 65
    Universal Serial Bus (USB) specific problems Common Symptoms What you experience Possible Solutions USB interface is not working USB peripherals are • Check the receiver decreases wireless USB receiver as far away as possible from the USB 3.2 Gen1 (5Gbps) port. Troubleshooting │ 65
  • Dell P2721Q | Users Guide - Page 66
    hazards, and/or mechanical hazards. For information on safety instructions, see Safety, Environmental, and Regulatory Information (SERI). FCC several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your
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Dell P2721Q Monitor
User’s Guide
Monitor model: P2721Q
Regulatory model: P2721Qf