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Dell P713w All In One Photo Printer User's Guide - Page 102

Cannot attach files, Memory card troubleshooting, Nothing happens when a memory card is inserted

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CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person. MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to your inbox. Cannot attach files SELECT A SUPPORTED FILE TYPE (JPEG OR PDF) MAKE SURE THE FILE SIZE IS NOT TOO LARGE Memory card troubleshooting • "Memory card troubleshooting checklist" on page 102 • "Nothing happens when a memory card is inserted" on page 102 • "Cannot print documents from a memory card or flash drive" on page 103 • "Photos do not transfer from a memory card across a wireless network" on page 103 Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged. • Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: REINSERT THE MEMORY CARD The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. Troubleshooting 102

Section	Page
Contents	3
Safety information	7
About your printer	8
Thank you for choosing this printer!	8
Minimizing your printer's environmental impact	8
Finding information about the printer	9
Understanding the parts of the printer	11
Ordering and replacing supplies	13
Ordering ink cartridges	13
Replacing ink cartridges	13
Recycling Dell products	14
Using the printer control panel buttons and menus	15
Using the printer control panel	15
Understanding the home screen	16
Navigating menus using the touch screen	17
Changing the Power Saver timeout	19
Saving paper and energy with Eco-Mode	19
Resetting to factory settings	19
Using the printer software	20
Minimum system requirements	20
Using the Windows printer software	20
Finding and installing optional software	22
Updating the printer software (Windows only)	22
Reinstalling the printer software	22
Uninstalling the printer software	22
Installing the printer software	23
Loading paper and original documents	24
Loading the paper tray	24
Loading envelopes or photo paper	27
Loading various paper types	30
Saving paper default settings	32
Loading original documents on the scanner glass	33
Printing	34
Tips for printing	34
Printing basic documents	34
Printing a document	34
Collating printed copies	34
Printing pages in reverse order	35
Printing multiple pages on one sheet	35
Printing documents from a memory card or flash drive (Windows only)	35
Printing specialty documents	36
Printing envelopes	36
Printing labels	36
Printing on custom-size paper	37
Working with photos	38
Using a memory card or flash drive with the printer	38
Supported memory cards and file types	39
Printing photos using the printer control panel	39
Editing photos using the printer control panel	39
Printing photos from a memory device using the printer software	40
Printing photos from a PictBridge-enabled digital camera	41
Printing photos from a memory device using the proof sheet	42
Printing from a Bluetooth-enabled device	43
Setting up a connection between your printer and a Bluetooth-enabled device	43
Setting the Bluetooth security level	44
Printing from a Bluetooth-enabled device	44
Printing on both sides of the paper (duplexing)	45
Printing on both sides of the paper (duplexing) automatically	45
Printing on both sides of the paper (duplexing) manually	46
Managing print jobs	47
Setting your printer as the default printer	47
Changing the printing mode	47
Pausing print jobs	47
Resuming print jobs	48
Canceling print jobs	48
Copying	49
Tips for copying	49
Making copies	49
Copying photos	50
Copying an ID card	50
Copying a two-sided document	50
Enlarging or reducing images	51
Adjusting copy quality	51
Making a copy lighter or darker	51
Collating copies using the printer control panel	52
Repeating an image on one page	52
Copying multiple pages on one sheet	52
Making a duplex copy	53
Making a duplex copy automatically	53
Making a duplex copy manually	53
Canceling copy jobs	54
Scanning	55
Tips for scanning	55
Scanning to a local or network computer	55
Scanning to a flash drive or memory card	56
Scanning photos into an editing application	56
Scanning documents into an editing application	57
Scanning directly to e-mail using the printer software	58
Scanning to a PDF	58
Scanning FAQ	59
How can I improve the quality of a scan?	59
How do I scan in black and white?	59
Why am I being asked for a PIN?	59
What is an application list, and how do I update it?	59
Canceling scan jobs	59
E-mailing	60
Setting up the printer to e-mail	60
Setting up the e-mail function	60
Changing the e-mail settings after setup	60
Creating an e-mail contact list using the printer control panel	61
Sending e-mail	62
Tips for e-mailing	62
Scanning a document or photo to e-mail	62
Attaching a document or photo to e-mail	63
Canceling an e-mail	64
Networking	65
Installing the printer on a wireless network	65
Wireless network compatibility	65
Supported network security options	65
Printing a network setup page	66
Information you will need to set up the printer on a wireless network	66
Installing the printer on a wireless network	67
Installing the printer on other computers	67
Interpreting the colors of the Wi-Fi indicator light	67
Special wireless installation instructions	68
Assigning a static IP address	68
Changing wireless settings after installation	69
Advanced wireless setup	69
Creating an ad hoc wireless network	69
Adding a printer to an existing ad hoc wireless network	71
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	72
Switching between USB, Ethernet, and wireless connections (Windows only)	72
Sharing a printer in a Windows environment	74
Installing the printer on an Ethernet network	75
Information you will need to set up the printer on an Ethernet network	75
Installing the printer on an Ethernet network	75
Networking FAQ	76
What is Wi-Fi Protected Setup?	76
Where do I find my WEP key or WPA passphrase?	76
What is an SSID?	76
Where do I find my SSID?	77
What is a network?	77
How do I find out what type of security my network is using?	77
How are home networks configured?	77
Why do I need an installation cable?	79
How do I attach the installation cable?	80
How are infrastructure and ad hoc networks different?	80
Finding the signal strength	81
How can I improve wireless signal strength?	82
How can I make sure my computer and printer are connected to the same wireless network?	83
Can I use my printer on a USB and a network connection at the same time?	83
What is a MAC address?	83
How do I find the MAC address?	84
What is an IP address?	85
What is TCP/IP?	85
How do I locate IP addresses?	85
How are IP addresses assigned?	85
What is a key index?	85
Maintaining the printer	87
Maintaining ink cartridges	87
Checking ink levels	87
Aligning the printhead	87
Cleaning the printhead nozzles	88
Cleaning the exterior of the printer	88
Cleaning the scanner glass	89
Cleaning the touch screen	89
Troubleshooting	90
Before you troubleshoot	90
Using the Service Center to solve printer problems	90
If Troubleshooting does not solve your problem	90
Setup troubleshooting	90
Incorrect language appears on the display	91
Printhead errors	91
Software did not install	92
Print job does not print or is missing pages	93
Printer is printing blank pages	94
Printer is busy or does not respond	94
Cannot delete documents from the print queue	95
Cannot print through USB	95
Jams and misfeeds troubleshooting	95
Paper jam in the printer	95
Paper jam in the duplex unit	96
Paper or specialty media misfeeds	97
Print troubleshooting	98
Poor quality at the edges of the page	98
Streaks or lines on printed image	98
Print speed is slow	99
Computer slows down when printing	99
Copy and scan troubleshooting	99
Copier or scanner does not respond	100
Scanner unit does not close	100
Poor copy or scanned image quality	100
Partial copies or scans of documents or photos	100
Scan was not successful	101
Scanning takes too long or freezes the computer	101
Cannot scan to a computer over a network	101
E-mail troubleshooting	101
Cannot send e-mail	101
Cannot attach files	102
Memory card troubleshooting	102
Memory card troubleshooting checklist	102
Nothing happens when a memory card is inserted	102
Cannot print documents from a memory card or flash drive	103
Photos do not transfer from a memory card across a wireless network	103
Network troubleshooting	104
Network troubleshooting checklist	104
The Continue button is unavailable	105
Cannot print and there is a firewall on the computer	106
Communication with printer lost when connected to Virtual Private Network (VPN)	107
Wireless troubleshooting	107