Dell PowerEdge M520 Dell PowerEdge M620 Systems Owner's Manual
Dell PowerEdge M520 Manual
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- Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 1
Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 2
damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 3
Navigation Keys...12 System Setup Options...12 System Setup Main Screen...12 System BIOS Screen...13 System Information Screen...13 Memory Settings Screen...14 Processor Settings Screen...14 SATA Settings Screen...15 Boot Settings Screen...15 Integrated Devices Screen...16 Serial Communications - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 4
Blade...26 Opening And Closing The Blade...27 Opening The Blade...27 Closing The Blade...28 Inside The Blade...28 Cooling Shroud...29 Removing The Cooling Shroud...29 Installing The Cooling Shroud...30 System Memory...30 General Memory Module Installation Guidelines 31 Mode-Specific For Servicing a - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 5
System Memory...59 Troubleshooting Hard Drives...60 Troubleshooting USB Devices...60 Troubleshooting An Internal SD Card...60 Troubleshooting Processors...61 Troubleshooting The Blade System Board...61 Troubleshooting The NVRAM Backup Battery...62 5 Using System Diagnostics...63 Dell Online - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 6
System Error Messages...73 Warning Messages...130 Diagnostic Messages...131 Alert Messages...131 9 Getting Help...133 Contacting Dell...133 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 7
drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use. NOTE: If the drive must be designated as the boot drive, connect - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 8
Hard-Drive Features Your system supports two 2.5-inch SAS or SATA hard drives. NOTE: SAS/SATA hard drives cannot be mixed within a blade. The hard-disk drives plug into the hard-drive backplane inside the blade. On blades with a diskless configuration, all hard drive slots must be filled with hard - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 9
, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner's Manual provides information about enclosure features and describes how to troubleshoot the enclosure - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 10
10 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 11
Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to access utilities is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 12
BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport. Entering System Setup 1. Turn on or restart Messages section of this manual for an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 13
to change the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update and the power button - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 14
Optimizer Mode. Node Interleaving If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 15
IP Prefetcher Execute Disable Number of Cores per Processor Processor 64-bit Support Processor Core Speed Processor Bus Speed Description can disable this option for applications that require high utilization of random memory access. Allows you to enable or disable hardware prefetcher. By default - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 16
Menu Item Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One-Time Boot Description If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 17
Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the Demand-Based Power Management. Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency option is set to - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 18
Monitor/Mwait instructions in the on the DIMM capacity and the numbers of DIMMs installed. By default, the Memory Operating Voltage option enable Intel TXT, Virtualization Technology must be enabled and TPM Security must be enabled with Pre-boot measurements. Support option is set to Unlocked. 18 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 19
Menu Item Power Button AC Power Recovery Description NOTE: BIOS updates using Dell Update Package is not affected by this option. Allows you to enable or disable the power button on the front of the system. By default, - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 20
Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 21
the system password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 22
Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities Description The system attempts , Delete Boot Option, or Boot From File. Displays a list of the drivers installed on the system and their health status. Enables you to access the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 23
Dell Lifecycle Controller provides advanced embedded systems management throughout the server firmware, and deploying the operating system, see the Lifecycle Controller documentation at support.dell.com/manuals see the iDRAC7 User's Guide, at support.dell.com/manuals. Entering The iDRAC Settings - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 24
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only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 26
or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 27
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 28
is flush with the surface of the chassis. Inside The Blade Figure 5. Inside the Blade 1. management riser card 2. optional mezzanine card 1 - Fabric C 3. optional mezzanine card 2 - Fabric B 4. network daughter card 5. memory modules (for processor 1) 6. processor 1 and heat sink 7. cooling shroud - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 29
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 30
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 31
, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling mixed. • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • A maximum of two UDIMMs can be populated in a channel. • Up to - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 32
channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 33
(Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 34
numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11. Table 2. Memory Configurations - Two Processor System Capacity (in DIMM Size (in GB) GB) Number of DIMMs 16 2 8 32 2 16 32 4 8 64 4 16 64 8 8 96 4 24 Organization and Speed 1R - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 35
System Capacity (in DIMM Size (in GB) GB) Number of DIMMs 96 8 12 128 8 16 B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 Removing Memory Modules WARNING: The DIMMs are hot to touch for some time after the blade has been powered down. Allow time for the DIMMs to cool before handling them. - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 40
blade. 9. Install the blade - single card operation is supported, but without redundancy. Replacing setup, you must follow the instructions in step 4 through step 6 the failure. 2. Remove the blade from the enclosure. 3. If a new SD card. 4. Install the blade in the enclosure. 5. Enter the System - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 41
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 42
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 43
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 44
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the blade system board. - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 45
Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 46
Figure 15. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label 9. Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 47
Figure 16. Installing and Removing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 47 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 48
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions too much blade board. 48 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 49
verify that the new processor operates correctly. 12. Update the system BIOS. Hard Drives • The system supports up to two 2.5 inch SAS or SATA hard drives. • All drives connect to the blade system board through the SAS/SATA backplane board. • Hard drives are supplied in special hot-swappable drive - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 50
the hard drive is installed. NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with your operating Shutdown Procedure For Servicing a Hard Drive NOTE: This section applies only to situations where the blade must be powered down to service a hard - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 51
blade to service a hard drive, wait 30 seconds after the blade's power indicator turns off before removing the hard drive. Otherwise, the hard drive may not be recognized after it is reinstalled and the blade carrier with the drive's controller board's connector end of the drive at the back of the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 52
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 53
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 54
USB key b. storage controller card c. SD vFlash card d. Memory modules and memory module blanks e. Processor(s) and heat sink(s), or processor filler blank f. Network Daughter Card 2. Slide the new system board into the open end of the blade chassis until the retention latch or retention pin engages - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 55
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 56
on the blade system board troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 57
controller card so that the card-connector aligns with the system board connector. 2. Adjust the other end of the card so that the card edge is secured under the two tabs on the plastic to secure the storage controller card to the blade system board. 5. Reinstall the system board. 6. Install the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 58
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and follow the safety instructions that came with the product. NOTE: For troubleshooting information on the M1000e enclosure components, see "Troubleshooting The Enclosure" in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals. Troubleshooting System Memory CAUTION: Many - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 60
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 61
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Clear the blade NVRAM. 4. If there is a still a problem - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 63
Diagnostics discovers on your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 64
to emulate a hard drive. See the documentation that came with the resource media for instructions. 2. Configure the resource media to be a bootable device. 3. Create a directory embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 64 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 65
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 66
card connector for Fabric C Mezzanine card connector for Fabric B SD vFlash card connector Network Daughter Card connector Memory module sockets (for processor 1) Memory module sockets (for processor 2) System configuration jumpers NOTE: Access requires removal of system board. Hard-drive backplane - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 68
68 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 69
7 Technical Specifications Processor Processor type Memory Architecture Memory module sockets Memory module capacities RDIMMs UDIMMs Minimum RAM Maximum RAM Drives Hard drives Optical drive Flash compliant Two internal SD cards dedicated for the hypervisor One dedicated for future vFlash support 69 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 70
iDRAC MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 71
cold startup below 5 °C. • Maximum 95 W processor is supported. • Dell PowerEdge RAID Controller (PERC) H710/ H710P cards are not supported in dual-processor configurations. • When populating the blade slots in the M1000e enclosure with only PowerEdge M620 blades: - Install only 97 mm wide heat sink - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 72
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10 seconds, reconnect the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 74
Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message LCD Message Details Action The system board current is less than the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 75
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 Message Details Action Disk drive bay current is less than the lower warning threshold. Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 76
Error Code Message Information Details Action Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0312 Message Details - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 77
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message LCD Message Details Action System level current is outside of range. System level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 78
Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Details Action Chassis power level current is outside of range. Chassis power level current is outside of the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 79
Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 80
Error Code Message Information ASR0106 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0107 Message The - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 81
battery is low. Details The low battery may impact system performance negatively. Action Recharge the battery if possible. If the problem continues replace the battery. BAT0017 Message The battery has failed. LCD Message The battery has failed. Check battery - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 82
configuration to minimum memory and remove all PCI devices. If system completes POST, update system BIOS. reinstall memory and PCI one component or may run in a degraded state. Review the technical specifcations for supported processor types. Message Unrecoverable CPU complex error detected on - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 83
Error Code Message Information CPU0008 Message CPU is disabled. Details System is unable to boot or may run in a degraded state. Action If unexpected, check presence, and system setup (BIOS) configuration. CPU0010 Message Details Action CPU is throttled. The CPU is - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 84
LCD Message CPU voltage is outside of range. Re-seat CPU. Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. When the critical threshold is crossed, the processor will fail to operate. The system may power down. Action - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 85
Error Code Message Information LCD Message CPU voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action 1. Turn system off and remove input power for one minute. 2. Ensure - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 86
Error Code Message Information 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 87
incorrectly configured. Check configuration. Details System performance may be degraded or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. Message LCD Message CPU voltage regulator module is absent. CPU voltage - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 88
Error Code Message Information Details Action System performance may be degraded or the system may fail to operate. If removal was unintended, check presence and reinstall. HWC1001 Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 89
connection. Details The riser blade cable may be necessary for server, then reinsert. HWC3004 Message Action IO module is removed. If removal was unintended, check presence of the IO module, then reinsert. HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 90
persists, see Getting Help. HWC4015 Message Details Action Link Tuning error detected. CMC has old firmware. After updating the firmware the CMC will recognize the device. Update the CMC firmware. If the issue persists, see Getting Help. HWC5001 Message Action is offline. If unexpected - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 91
on IO module . Link tuning table not supported for this IO modular. Update the CMC firmware. If the issue persists, see Getting Help. Getting Help. HWC7002 Message Details Action Server health changed to a warning state from a normal state. Server health changed to a - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 92
additional information. HWC7012 Message Details Action Server health changed to a nonrecoverable state. Server health changed to a network connections. MEM0000 Message Persistent correctable memory errors detected on a memory device at location(s) . Details This - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 93
degraded. If unexpected, review system logs for power or thermal exceptions. MEM0010 Message LCD Message Details Action Memory device at location is over heating. Memory device is over heating. Check fans. System performance is degraded. If unexpected, review system logs for - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 94
modules. If the issue persists, see Getting Help. MEM0702 Message Correctable memory error rate exceeded for . LCD Message Correctable memory error rate exceeded for . Re-seat memory. Details The memory may not be operational. This an early indicator of a possible future - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 95
, see Getting Help. MEM7002 Message A hardware mismatch detected for memory riser. LCD Message Memory riser mismatch detected. Check memory riser. Details Memory riser is installed incorrectly, or failed. Action Check that the memory riser is installed correctly. If the issue persists, see - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 96
video for additional information. OSE1005 Message PXE boot failed. Action Review system boot configuration, local PXE configuration, and PXE server configuration. OSE1007 Message Diagnostic boot failed. Action Review system boot configuration and boot media. See system video for additional - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 97
device>function . Details System performance may be degraded. Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus device - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 98
component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 99
may be degraded. The bus is not operating at maximum speed or width. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PCI2000 Message A fatal IO error detected on a component at bus devicefunction . 99 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 100
drivers, remove and reinstall the device. PCI3000 Message Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress. Details Either the BIOS, BMC/iDRAC, or LOM firmware input power, update component drivers, remove and reinstall the device at the next service window. 100 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 101
, if the problem persists reinstall processors. PCI3014 Message A non-fatal PCIe error detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 102
replacement at the next service window. PDR1016 Message Drive memory for system operation. Action Compare system memory installation to supported system memory configurations. PST0130 Message Memory is configured, but not usable. LCD Message Memory is configured, but not usable. Check memory - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 103
and apply input power. PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 104
Reboot the system. If problem persists, remove input power and re-seat processors. PST0142 Message MRC fatal error. LCD Message Memory initialization error. Details BIOS Memory testing failed. Action Compare system memory installation to supported system memory configurations. Reduce system - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 105
configuration. PST0196 Message LCD Message Details Action Incorrect memory configuration. Incorrect memory configuration. Review User Guide. System BIOS detected an invalid memory population. Reinstall memory to match supported memory configuration. PST0254 Message LCD Message Details Action - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 106
lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. PSU0003 Message Details The operating requirements for the power supply may be found in this manual or on the power supply itself. Action Verify the input source is - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 107
not match the system's requirements. Details The system does not support mixed voltage power supplies. Action Install a power supply with the or lost. Action Remove input power and reinstall supply at the next service window. Message The power supplies are not redundant. LCD Message Lost PSU - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 108
and power consumption and install power supplies accordingly. Check power supply status for failures. PWR1004 Message The system performance degraded because power capacity has changed. Details The system may power down or operate in a performance degraded state. Action Check the event log for - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 109
Code Message Information LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration. Details The not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action Wait for the media to be ready. RFM1006 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 110
the flash media. RFM1023 Message Removable Flash Media is not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 111
. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. Action Review this manual and SD card configuration. RFM2001 Message LCD Message Details Action Internal Dual SD Module is absent. Internal Dual SD Module - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 112
Error Code Message Information LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0001 Message The drive bay is open. Details The drive bay is - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 113
Error Code Message Information Details Action The chassis is open. System performance may be degraded, and security may be compromised. Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 114
intrusion attempts, and ensure strong password policies. SEL0002 Message Logging is disabled. Details This message is displayed when event logging of a specific type is disabled by the user. Action If unintended, re-enable logging. SEL0006 Message Details Action All event logging is disabled - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 115
not be synchronized. The time stamp on system event log events may not correlate to the system time. Cycle system input power. If problem persists, contact support. SEL1300 Message No bootable media found. Details System setup displays the system boot order. The local video screen may also show - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 116
a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 117
displays raw data such as Ipmitool with the -vvv option or Racadm with the -E option. Action Upgrade the management software. SWC4004 Message A firmware or software incompatibility detected between iDRAC in slot and CMC. Details FlexAddress is not implemented in one of the versions of - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 118
is too cool. Action Check the system operating environment. TMP0107 Message LCD Message Details Action The memory module temperature is less than the lower critical threshold. Memory module temperature is outside of range. Ambient air temperature is too cool. Check the system - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 119
board temperature is outside of the optimum range. Check Fans. TMP0110 Message LCD Message Details Action The memory module temperature is outside of range. Memory module temperature is outside of range. Check Fans. Ambient air temperature is too warm or cool. Check - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 120
Error Code Message Information TMP0119 Message The system inlet temperature is less than the lower critical threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message LCD - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 121
Error Code Message Information LCD Message Details Action Disk drive bay temperature is outside of range. Check Fans. Ambient air temperature is too warm or cool. Check the system operating environment and review event log for fan failures. TMP0130 Message LCD Message Details Action The control - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 122
Error Code Message Information 3. If the issue persists, see Getting Help. VLT0102 Message Processor module voltage is greater than the upper warning threshold. LCD Message Processor module voltage is outside of range. Details System hardware detected an over voltage or under - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 123
Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0201 Message The system board voltage is less than the lower warning threshold. LCD Message System board voltage is outside of range. - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 124
inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0207 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 125
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0210 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 126
Error Code Message Information Action If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 127
Error Code Message Information VLT0218 Message The voltage is less than the lower warning threshold. LCD Message The voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 128
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0225 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 129
configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0228 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 130
supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 131
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 132
132 - Dell PowerEdge M520 | Dell PowerEdge M620 Systems Owner's Manual - Page 133
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Dell PowerEdge M620 Systems
Owner's Manual
Regulatory Model: HHB
Regulatory Type: HHB003