Dell PowerEdge R940 EMC Boot Optimized Server Storage-S1 Users Guide - Page 26

7 Troubleshooting To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see www.dell.com/support. Topics: • Importing BOSS ESXi CLI offline bundle may fail in VSphere Lifecycle manager • BOSS ESXi CLI package fails when upgrading from Dell EMC customized versions of 6.7.x to version 7.0 • M.2 drive firmware update from iDRAC fails on unconfigured drives with an existing adapter key on the BOSS-S1 controller • Unconfigured drives in BOSS-S1 controller is unavailable for OS installation with an existing adapter key • ROM version for BOSS reported as firmware version in iDRAC interface • Firmware update of M.2 drive on BOSS-S1 controller fails • BOSS-S1 CLI displays No Adapter Found error in Linux • LC log displays fan unavailability error • Updating BOSS-S1 controller firmware using iDRAC or LC fails • Physical disk size not updated in iDRAC • Physical disk/Virtual disk missing in iDRAC • Back Ground Activity task progress in HII does not report real-time status • Virtual disk state will be generated twice • Character limitation while naming a virtual disk • VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on BOSS-S1 • Physical disk not visible to operating system • Virtual disk not visible to operating system • Drive replacement • Controller replacement • Controller failure • Unable to boot to M.2 drive installed in slot 1 • CLI reports unsupported features • Failure to install ESXi on RAID 1 • System not responding • Management port not responding Importing BOSS ESXi CLI offline bundle may fail in VSphere Lifecycle manager Issue: Importing BOSS ESXi CLI offline bundle into vSphere Lifecycle Manager fails through the vSphere Web Client. For more information, see https://kb.vmware.com/s/article/78688. Corrective Action: This issue is resolved. Deployments and upgrades of vCenter Server 7.0 conducted after April 18, 2020 are not impacted by this issue. For more information, see https://kb.vmware.com/s/article/2147284. BOSS ESXi CLI package fails when upgrading from Dell EMC customized versions of 6.7.x to version 7.0 Issue: When upgrading from vSphere versions of 6.7.x to version 7.0, sas-raid_boss-cli package update fails. Corrective Action: Remove the driver packages before attempting an upgrade using the command esxcli software vib remove -n . 26 Troubleshooting