Dell PowerVault DL2200 CommVault Why Customers Should Insist on Dell Hard Driv - Page 3

Introduction, Quality Processes

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Why Customers Should Insist on DELL™ Hard Drives for Enterprise Systems Introduction Dell closely manages all steps necessary to supply its customers with the high quality Hard Disk Drives (HDD) required for demanding Enterprise applications. Whether the usage is with Dell's PowerVault™ storage line of products or PowerEdge™ servers, all hard drive offerings are put through an exacting and rigorous quality control process. All Dell Enterprise hard drives have been developed and validated to function as designed on the Dell platforms where they are offered. Each Dell hard drive includes the following: • Dell firmware that is tuned, tested, and validated for Dell solutions. • A specific, closely controlled, Bill of Materials set designed for optimal performance. Dell has instituted an exacting set of manufacturing processes that include the following requirements: • HDD Original Equipment Manufacturers (OEMs) must track and manage the complete history of every Dell Enterprise hard drive. • Critical acceptance criteria must be met. • Ongoing Reliability Testing for HDD lots. • Full traceability of HDDs to enable proactive replacement. Quality Processes Beginning with the Quality Agreement between Dell and each supplier, a precise set of parameters and conditions must be met for a company to qualify as an HDD supplier for Dell Enterprise systems. One of the first steps in the approval process is the execution of a Quality System Audit (QSA), which must be passed before the supplier is allowed to provide hard drives to Dell. This audit includes a review of the following aspects of the prospective supplier's business: • Quality systems • Contracting policies • Design control • Documentation control • Their supplier's quality control • Product identification and lot control • Process control • Inspection procedures • Calibration processes • Nonconformity control • Handling/storing/packaging/delivery of product and materials • Control of quality records Page 2

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Why Customers Should Insist on DELL™ Hard Drives for Enterprise Systems
Page 2
Introduction
Dell closely manages all steps necessary to supply its customers with the high quality Hard Disk Drives (HDD)
required for demanding Enterprise applications. Whether the usage is with Dell’s PowerVault™ storage line of
products or PowerEdge™ servers, all hard drive offerings are put through an exacting and rigorous quality control
process.
All Dell Enterprise hard drives have been developed and validated to function as designed on the Dell platforms
where they are offered. Each Dell hard drive includes the following:
•
Dell firmware that is tuned, tested, and validated for Dell solutions.
•
A specific, closely controlled, Bill of Materials set designed for optimal performance.
Dell has instituted an exacting set of manufacturing processes that include the following requirements:
•
HDD Original Equipment Manufacturers (OEMs) must track and manage the complete history of
every Dell Enterprise hard drive.
•
Critical acceptance criteria must be met.
•
Ongoing Reliability Testing for HDD lots.
•
Full traceability of HDDs to enable proactive replacement.
Quality Processes
Beginning with the Quality Agreement between Dell and each supplier, a precise set of parameters and conditions
must be met for a company to qualify as an HDD supplier for Dell Enterprise systems. One of the first steps in the
approval process is the execution of a Quality System Audit (QSA), which must be passed before the supplier is
allowed to provide hard drives to Dell. This audit includes a review of the following aspects of the prospective
supplier’s business:
•
Quality systems
•
Contracting policies
•
Design control
•
Documentation control
•
Their supplier’s quality control
•
Product identification and lot control
•
Process control
•
Inspection procedures
•
Calibration processes
•
Nonconformity control
•
Handling/storing/packaging/delivery of product and materials
•
Control of quality records