Dell PowerVault MD3600f Dell MD Storage Array vCenter Plug-in User&#821 - Page 48

6 Troubleshooting vCenter Plug-in Issues This section describes how to open and read vCenter Plug-in log file, provides answers to some frequently asked questions, and describes and, describes how to resolve some common problems you might encounter with the vCenter Plug-in. Application Server Logs All procedures that are performed from the vCenter Plug-In are logged in to the following log file on the application server: C:\Program Files\Dell MD Storage Array vCenter Management Plug-in\jetty\logs\ vCenter2-logx.y.csv The file is archived every 24 hours and stored for 10 days, after which the file is overwritten. The file is in CSV format. You can open the file and view it in Notepad, CVSed, or a similar viewer. NOTE: If the file is locked, you can create a copy of the file with a different name, open the copied file, and it view it. Figure 46. vCenter Plug-in Log view Additional log files that are useful for technical support to resolve issues are also maintained in this directory, but these files are generally not in a user-friendly format.  vCenter2debug-x.log.y -- Debug log used by technical support  jetty-service.log -- Jetty service log, used by technical support  .request.log -- Log of IP addresses for all Jetty service requests from clients The Installation Log Not Show that the Pegasus Service Started Verify that the cimserver service was started from services.msc window. NOTE: In the event one of these services crash or is stopped, the CIMOM service must be started before the Jetty service or no updates/modifications will occur. I Cannot Communicate with the Application Server 1 Check the firewall settings to verify that the Jetty TCP port is enabled. If the Jetty TCP port is not enabled, enable it. Dell MD Storage Array vCenter Plug-in | 48