Dell S2316H Dell Users Guide - Page 34

Common Problems, Common, Symptoms, What You, Experience, Possible Solutions

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms What You Experience Possible Solutions No Video/Power No picture LED off ∞∞ Ensure that the video cable connecting the monitor and the computer is properly connected and secure. ∞∞ Verify that the power outlet is functioning properly using any other electrical equipment. ∞∞ Ensure that the correct input source is selected via the Input Source menu. No Video/Power LED on No picture or no ∞∞ Increase brightness and contrast controls using the brightness OSD. ∞∞ Perform monitor self-test feature check. ∞∞ Check for bent or broken pins in the video cable connector. ∞∞ Run the built-in diagnostics. ∞∞ Ensure that the correct input source is selected via the Input Source menu. Poor Focus Picture is fuzzy, blurry, or ghosting ∞∞ Eliminate video extension cables. ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Change the video resolution to the correct aspect ratio. Shaky/Jittery Video Wavy picture or ∞∞ Reset the monitor to Factory Settings(Factory Reset). fine movement ∞∞ Check environmental factors. ∞∞ Relocate the monitor and test in another room. Missing Pixels LCD screen has spots ∞∞ Cycle power On-Off. ∞∞ Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/ support/monitors. Stuck-on Pixels LCD screen has bright spots ∞∞ Cycle power On-Off. ∞∞ Pixel that is permanently off is a natural defect that can occur in LCD technology. ∞∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:http://www.dell.com/ support/monitors. Brightness Problems Picture too dim ∞∞ Reset the monitor to Factory Settings(Factory Reset). or too bright ∞∞ Adjust brightness & contrast controls via OSD. Geometric Distortion Screen not centered correctly ∞∞ Reset the monitor to Factory Settings(Factory Reset). ∞∞ Adjust horizontal & vertical controls via OSD. 34 | Troubleshooting

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Troubleshooting
Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
∞
Ensure that the video cable connecting the monitor
and the computer is properly connected and secure.
∞
Verify that the power outlet is functioning properly
using any other electrical equipment.
∞
Ensure that the correct input source is selected via the
Input Source
menu.
No Video/Power
LED on
No picture or no
brightness
∞
Increase brightness and contrast controls using the
OSD.
∞
Perform monitor self-test feature check.
∞
Check for bent or broken pins in the video cable
connector.
∞
Run the built-in diagnostics.
∞
Ensure that the correct input source is selected via the
Input Source
menu.
Poor Focus
Picture is
fuzzy, blurry, or
ghosting
∞
Eliminate video extension cables.
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Change the video resolution to the correct aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Check environmental factors.
∞
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has
spots
∞
Cycle power On-Off.
∞
Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
∞
For more information on Dell Monitor Quality and
Pixel Policy, see Dell Support site at:
www.dell.com/
support/monitors
.
Stuck-on Pixels
LCD screen has
bright spots
∞
Cycle power On-Off.
∞
Pixel that is permanently off is a natural defect that can
occur in LCD technology.
∞
For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
support/monitors
.
Brightness
Problems
Picture too dim
or too bright
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
∞
Reset the monitor to Factory Settings(
Factory Reset
).
∞
Adjust horizontal & vertical controls via OSD.