Dell Vostro 3470 Service Manual - Page 76

Diagnostic error messages - motherboard

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Table 3. Diagnostics Number of LED flashes 2 amber, 1 Amber 2 Amber, 2 Amber 2 Amber, 3 Amber 2 Amber, 4 Amber Problem description Motherboard failure Motherboard, PSU or PSU Cabling failure Motherboard, memory or CPU failure CMOS battery failure Diagnostic error messages Table 4. Diagnostic error messages Error messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR DECREASING AVAILABLE MEMORY DISK C: FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS GATE A20 FAILURE GENERAL FAILURE Description The touchpad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the System Setup program. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct path name. The primary cache internal to the microprocessor has failed. Contact Dell The optical drive does not respond to commands from the computer. The hard drive cannot read the data. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. The computer cannot identify the ExpressCard. Reinsert the card or try another card. The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer. If the error appears again, Contact Dell The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. Do not use these characters in filenames. A memory module may be loose. Reinstall the memory module or, if necessary, replace it. The operating system is unable to carry out the command. The message is usually followed by specific information. For example, Printer out of paper. Take the appropriate action. 76 Troubleshooting

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Table 3. Diagnostics
Number of LED
flashes
Problem description
2 amber, 1 Amber
Motherboard failure
2 Amber, 2 Amber
Motherboard, PSU or PSU Cabling failure
2 Amber, 3 Amber
Motherboard, memory or CPU failure
2 Amber, 4 Amber
CMOS battery failure
Diagnostic error messages
Table 4. Diagnostic error messages
Error messages
Description
AUXILIARY DEVICE FAILURE
The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the
Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE
The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE
The optical drive does not respond to commands from the
computer.
DATA ERROR
The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in
Dell
Diagnostics
.
DRIVE NOT READY
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The
file
that you are trying to copy is too large to
fit
on the disk, or
the disk is full. Try copying the
file
to a
different
disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
Do not use these characters in
filenames.
GATE A20 FAILURE
A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
GENERAL FAILURE
The operating system is unable to carry out the command. The
message is usually followed by
specific
information. For example,
Printer out of paper. Take the appropriate
action.
76
Troubleshooting