Dell W3201C Owners Manual - Page 42

FILE LOCATION: D:\manual\W3201C manual\ch5e.fm |support.dell.com Problem No audio .dell.com w w w Possible Solution 1 Ensure the green audio cable is connected to audio connector on the TV and on the computer. For the location of the connector on the TV, see "Using the VGA Connector" on page 18. See your computer documentation for the location of connectors on your computer. Do not connect the audio cable to the headphone jack. 2 Ensure the volume on the computer is not muted. 3 Verify that sound on your computer is working by checking the speakers. See your computer documentation for information on troubleshooting your computer. 4 Disconnect the TV from the computer and test to see if the TV volume works. PIP/POP/PBP not working 1 Ensure the settings in the TV Menu are properly set. Press Menu to enter the TV Menu, and select PIP/POP/PBP. 2 Swap the video and audio source. No video NOTE: If you see a self-test, it means there is a problem with your video card or you are using the wrong input source. 1 Ensure the TV is turned on. 2 Verify that all the cables are properly connected to the TV, including the power cable. 3 Check to see if there is a blue or amber light on the lower, righthand corner of the TV. A blue light indicates the TV is on. An amber light, means the TV is in power save mode. 4 Ensure proper source is selected. See "Input Select" on page 28 for more information. 5 Reconnect the computer. 6 Connect another device that you know is working properly. 7 Reset the original factory defaults. Press Menu on the remote control, select Setup, and then select Factory Reset. DELL CONFIDENTIAL - PRELIMINARY 12/30/05 - FOR PROOF ONLY 42 Troubleshooting Problems With Your TV