Dell XPS 17 9710 Service Manual

Dell XPS 17 9710 Manual

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  • Dell XPS 17 9710 | Service Manual - Page 1
    XPS 17 9710 Service Manual Regulatory Model: P92F Regulatory Type: P92F002 May 2021 Rev. A00
  • Dell XPS 17 9710 | Service Manual - Page 2
    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
  • Dell XPS 17 9710 | Service Manual - Page 3
    ...5 Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of XPS 17 9710...10
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    ...57 Clearing CMOS settings...68 Clearing BIOS (System Setup) and System passwords 68 Chapter 5: Troubleshooting...69 SupportAssist diagnostics...69 Locate the Service Tag or Express Service Code of your Dell computer 69 System diagnostic lights...69 System board built-in self-test (M-BIST)...70
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    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell XPS 17 9710 | Service Manual - Page 6
    handling Lithium-ion batteries in laptops. Swollen batteries should not such as intermittent problems or a shortened product life span. As the type of damage to recognize and troubleshoot is the intermittent (also called being worked on. Once deployed properly, service parts can be removed from the
  • Dell XPS 17 9710 | Service Manual - Page 7
    heat sink casings, away from internal parts that are insulators and often highly charged. ● Working Environment - Before deploying the ESD Field Service kit, service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell
  • Dell XPS 17 9710 | Service Manual - Page 8
    Base cover Secured to Screw type Palm-rest and Torx M2.5x4 keyboard assembly Quantity 8 Screw image Battery System board and M2x4 6 palm-rest and keyboard assembly Battery System board and palm-rest and keyboard assembly M1.4x6.3 1 NOTE: This screw also secures the solid
  • Dell XPS 17 9710 | Service Manual - Page 9
    bracket (SSD2 slot) System board and palm-rest and keyboard assembly M2x4 NOTE: This screw is also one of the seven screws that secures the battery to the palm-rest and keyboard assembly. Left fan System board and M1.6x4 palm-rest and keyboard assembly Left fan System board and M2x4
  • Dell XPS 17 9710 | Service Manual - Page 10
    Quantity 4 1 USB-port bracket (left) Palm-rest and M2x4 2 keyboard assembly USB-port bracket (right) Palm-rest and M2x4 2 keyboard assembly Major components of XPS 17 9710 The following image shows the major components of XPS 17 9710. Screw image 10 Removing and installing components
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    1. Base cover 2. Battery 3. Solid-state drive 1 thermal bracket Removing and installing components 11
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    12. Display assembly 13. Left antenna 14. Solid-state drive 2 15. Solid-state drive 2 thermal bracket 16. I/O board 17. USB Type-C port bracket 18. Left fan 19. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are
  • Dell XPS 17 9710 | Service Manual - Page 13
    Removing and installing components 13
  • Dell XPS 17 9710 | Service Manual - Page 14
    damage the base cover. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. 3. Grasp the left side and the right side of the base cover and remove the
  • Dell XPS 17 9710 | Service Manual - Page 15
    error message is displayed- "Time of day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality. 4. Disconnect the battery cable from the system board. 5. Turn your computer over and press the power button for 5 seconds to drain the
  • Dell XPS 17 9710 | Service Manual - Page 16
    assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
  • Dell XPS 17 9710 | Service Manual - Page 17
    , do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers
  • Dell XPS 17 9710 | Service Manual - Page 18
    this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps (M2x4) and the screw (M1.4x6.3) that secure the top of the battery also secure the solid-state drive thermal brackets to the system board. Ensure that the
  • Dell XPS 17 9710 | Service Manual - Page 19
    Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1.
  • Dell XPS 17 9710 | Service Manual - Page 20
    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure
  • Dell XPS 17 9710 | Service Manual - Page 21
    inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in
  • Dell XPS 17 9710 | Service Manual - Page 22
    SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside
  • Dell XPS 17 9710 | Service Manual - Page 23
    3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the
  • Dell XPS 17 9710 | Service Manual - Page 24
    the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside SSD2 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive
  • Dell XPS 17 9710 | Service Manual - Page 25
    only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD2 slot. NOTE: Install the solid-state drive mounting bracket, if
  • Dell XPS 17 9710 | Service Manual - Page 26
    system board. 5. Replace the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive from the SSD2 slot
  • Dell XPS 17 9710 | Service Manual - Page 27
    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. 2. Lift the solid-state drive thermal bracket off the solid-state drive. 3. Slide and lift the solid-state drive off the SSD2 slot. Installing the M.2 2280 solid-state
  • Dell XPS 17 9710 | Service Manual - Page 28
    (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Fans Removing the right fan Prerequisites 1. Follow the procedure
  • Dell XPS 17 9710 | Service Manual - Page 29
    Steps 1. Remove the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Remove the two screws (M2x4) that secure the right fan (FAN1) to the system board
  • Dell XPS 17 9710 | Service Manual - Page 30
    Steps 1. Connect the right fan cable to the system board. 2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard
  • Dell XPS 17 9710 | Service Manual - Page 31
    Steps 1. Remove the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Remove the screw (M1.6x4) that secures the left fan (FAN2) to the system board
  • Dell XPS 17 9710 | Service Manual - Page 32
    Steps 1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) that secures the
  • Dell XPS 17 9710 | Service Manual - Page 33
    Steps 1. In reverse sequential order (4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the four screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card
  • Dell XPS 17 9710 | Service Manual - Page 34
    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1 > 2 > 3 > 4), as indicated by the numbers on the heat sink, tighten the four screws (M2x6.5) that secure the heat sink to the system board. Next steps 1. Install the base cover. 2.
  • Dell XPS 17 9710 | Service Manual - Page 35
    Steps 1. In reverse sequential order (6 > 5 > 4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the six screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics
  • Dell XPS 17 9710 | Service Manual - Page 36
    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1 > 2 > 3 > 4 > 5 > 6), as indicated by the numbers on the heat sink, tighten the six screws (M2x6.5) that secure the heat sink to the system board. Next steps 1. Install the base cover.
  • Dell XPS 17 9710 | Service Manual - Page 37
    Steps 1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 2. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the
  • Dell XPS 17 9710 | Service Manual - Page 38
    Steps 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your
  • Dell XPS 17 9710 | Service Manual - Page 39
    Removing and installing components 39
  • Dell XPS 17 9710 | Service Manual - Page 40
    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Push the camera cable and the display cable away from the system board to disconnect the cables from the system board. 4. Disconnect the camera
  • Dell XPS 17 9710 | Service Manual - Page 41
    Removing and installing components 41
  • Dell XPS 17 9710 | Service Manual - Page 42
    Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display hinges. 3. Replace the three screws (M2.5x6) that secure the left display hinge to the system board and the palm-rest and
  • Dell XPS 17 9710 | Service Manual - Page 43
    inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup after you replace the system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the M.2 2230 solid-state drive or the
  • Dell XPS 17 9710 | Service Manual - Page 44
    44 Removing and installing components
  • Dell XPS 17 9710 | Service Manual - Page 45
    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Push the camera cable and the display cable away from the system board to disconnect the cables from the system board. 4. Remove the two screws
  • Dell XPS 17 9710 | Service Manual - Page 46
    of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to
  • Dell XPS 17 9710 | Service Manual - Page 47
    Removing and installing components 47
  • Dell XPS 17 9710 | Service Manual - Page 48
    to the wireless card and route the antenna cables through the routing guides on the palm-rest and keyboard assembly. The following table provides the antenna- cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on
  • Dell XPS 17 9710 | Service Manual - Page 49
    your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the M.2 2230 solid-state drive or the
  • Dell XPS 17 9710 | Service Manual - Page 50
    cable to the palm-rest and keyboard assembly. 4. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly. 5. Remove the antenna cable from the routing guides on the palm-rest and keyboard assembly. 6. Lift the left and the right antenna, along with its
  • Dell XPS 17 9710 | Service Manual - Page 51
    Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4. Align the screw
  • Dell XPS 17 9710 | Service Manual - Page 52
    drive in the SSD1 slot. 9. Install the memory modules. 10. Install the battery. 11. Install the base cover. 12. Follow the procedure in After working inside inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program
  • Dell XPS 17 9710 | Service Manual - Page 53
    After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The
  • Dell XPS 17 9710 | Service Manual - Page 54
    slot. 9. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot. 10. Install the memory modules. 11. Install the battery. 12. Install the base cover. 13. Follow the procedure in After working inside your computer. 54 Removing and installing components
  • Dell XPS 17 9710 | Service Manual - Page 55
    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads 55
  • Dell XPS 17 9710 | Service Manual - Page 56
    : ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key 56 System setup
  • Dell XPS 17 9710 | Service Manual - Page 57
    menu Overview XPS 17 9710 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of
  • Dell XPS 17 9710 | Service Manual - Page 58
    Table 4. System setup options-System information menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the
  • Dell XPS 17 9710 | Service Manual - Page 59
    : OFF Table 6. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Time Thunderbolt Adapter Configuration Enable Thunderbolt Technology Support Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Sets the computer time in HH/MM/SS
  • Dell XPS 17 9710 | Service Manual - Page 60
    optical drive, and USB drive. By default, Enable USB Boot Support is selected. By default, Enable External USB Ports is selected. menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness on
  • Dell XPS 17 9710 | Service Manual - Page 61
    the computer to run on battery during peak power usage hours. Default: OFF Thermal Management Sets cooling fan and processor heat management to adjust system performance, noise, and temperature. By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting
  • Dell XPS 17 9710 | Service Manual - Page 62
    the off state whenever the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 11. System
  • Dell XPS 17 9710 | Service Manual - Page 63
    disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. By default, Enable Absolute is selected. at least one upper case letter. Default: OFF Upper Case Letter When enabled, password must contain at least one lower case letter. Default: OFF
  • Dell XPS 17 9710 | Service Manual - Page 64
    Lockout Enables or disables the master password support. Default: OFF Table 13. System errors. Default: ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow
  • Dell XPS 17 9710 | Service Manual - Page 65
    setup options-System Management menu System Management Service Tag Asset Tag AC Behavior Wake on AC Displays the Service Tag of the computer. Creates a system on Battery Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery.
  • Dell XPS 17 9710 | Service Manual - Page 66
    Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. By default, System selected. Sign of Life Early Logo Display Displays Logo Sign of Life. Default: ON Table 17. System setup options-
  • Dell XPS 17 9710 | Service Manual - Page 67
    Table 18. System setup options-Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. By
  • Dell XPS 17 9710 | Service Manual - Page 68
    . Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board. See step 4 in Removing the base cover To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how
  • Dell XPS 17 9710 | Service Manual - Page 69
    no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform
  • Dell XPS 17 9710 | Service Manual - Page 70
    3,7 Problem description TPM RAM (Random-Access Memory) failure Invalid memory installed System board or chipset error Display failure - SBIOS message Display failure - EC detection of power rail failure Coin-cell battery BIST must be manually initiated before POST Dell Support website to troubleshoot
  • Dell XPS 17 9710 | Service Manual - Page 71
    BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating
  • Dell XPS 17 9710 | Service Manual - Page 72
    seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 at www.dell.com/support. 72 Troubleshooting
  • Dell XPS 17 9710 | Service Manual - Page 73
    through videos, manuals and documents. In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or
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XPS 17 9710
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F002
May 2021
Rev. A00