Dell XPS M1210 MXC062 XPS M1210 Owners Manual - Page 96
Keyboard Problems, External Keyboard problems, Unexpected characters
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Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. CHECK THE KEYBOARD CABLE - Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD - 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs→ Accessories, and then click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD - 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and click Notepad. 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "Contacting Dell" on page 141. R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S - Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see page 85). If the tests indicate a defective external keyboard, contact Dell. See "Contacting Dell" on page 141. Unexpected characters DISABLE THE NUMERIC KEYPAD - Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. 96 Troubleshooting