Denon 3800BDCI Operating Instructions - Page 41

Others Others Troubleshooting , . ' If the unit does not perform properly when operated as instructed in this Operating Instruction, check the unit, consulting the following checklist. Problem Solution No power - Check if the AC cord is properly connected. - Unplug theAC cord once, and wait for 5-10 seconds and then plug it in again. No sound or picture - Check if the connected display device is turned on. - Check the HDMI connection. (Check the status of the HDMI related indications.) - Check the RCA audio/video cable connections. - Check if the pure direct mode is setto "Video Off" or "All Off'. If it is the case. set it to "Display Off" or "Normal". - Check whether the connected display device or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) - Check whether the output format of this unit (HDMI FORMAn matches the supported input format of other connected device. - Check ifthe "HDMI Deep Color" is setto "Auto". If it is the case. set it to "Off". - Check if the "I/P Direct" is set to "On". If it is the case. set it to "Off". 10 10.13 23 12 10,30,31 31 31 Distorted picture - Sometimes a small amount of picture distortion may appear. This is not a malfunction. - Connect this unit directly to the TV. If the RCA audiolvideocables are 10 connected to a VCR. pictures may be distorted due to the copy protection system. Completely distorted picture or - Make sure the disc is compatible with this unit. 4 black/white picture with BD/DVD No sound or distorted sound - Adjustthe volume. - Check that the speakers are connected correctly. - Check the HDMI connections. - Check the "Audio" settings. 10,12,13 10 32,33 Picture freezes momentarily during - Check the disc for fingerprints/scratches and clean with a soft cloth 4 playback wiping from center to edge. - Clean the disc. 4 Disc cannot be played back - Clean the disc. 4 - Ensure the disc label is facing up. 14 - Check if the disc is defective by trying another disc. - Cancel the ratings control or change the control level. 36 - Insert a correct disc that can be played back on this unit. 4 SD Memory Card cannot be read. - The format of the card does not match to this unit or the card is not compatible. No return to start-up screen when - Reset this unit by turning it off, then on again. disc is removed The unit does not respond to the - Aim the remote control directly at infrared sensor window on the front 6 remote control of the unit. - Reduce the distance to infrared sensor window. - Replace the batteries in the remote control. 6 - Re-insert the batteries with their polarities (+/- signs) as indicated. 6 - Make the signal code of the remote control match to the signal code 6 of the unit. Problem Solution Buttons do not work or the unit stops responding - To completely reset the unit, unplug the AC cord from the AC outlet for 5-10 seconds. The unit does not respond to some - Operations may not be permitted by the disc. operating commands during Refer to the instructions of the disc. playback The unit cannot read BD/DVD/CD - Condensation? (Let sit 1 or 2 hours) - You are attempting to playa disc other than one with one of the marks on page 4. - Wipe the dirt off the disc or replace the disc. Angle does not switch - The angle cannot be switched for BD/DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. Playback does not start when the - Check the "Ratings" setting. title is selected The password for rating level has been forgotten - Enter the default password "4737", then your forgotten password will be cleared. Page 14 3 4 4 19 36 36 38 ENGLISH