Dymo 18949 User Guide - Page 22

Service and Support Troubleshooting the LabelMANAGER PC Your LabelMANAGER PC has been designed to perform to the highest standards. However, if you experience difficulties when operating the printer, try to determine the problem by checking the information provided in this section. The status light is not green The table below shows the status light conditions and the action that will correct the problem. Color Green Solid Red Flashing Red Meaning Normal state USB connection not detected Motor is jammed Alternating Red Communications and Green Error No Light No power Action No action. Make sure the USB cable is tightly connected to the printer and the USB port. If using an unpowered USB hub, you may not have enough power available. Try using a powered USB hub. Remove the tape cassette. Make sure tape and ribbon are taut. Re-insert the tape cassette. Unplug the power cable from the printer. Wait 10 seconds and reconnect the power cable. Make sure the power cable is tightly connected to the printer and plugged into a powered outlet. LabelMANAGER PC is not printing Check the following: • The AC adaptor is properly connected to the unit, plugged into the wall outlet, and the status light is green. • The USB cable is properly connected to the unit and the PC. • The tape cassette is installed correctly. LabelMANAGER PC has poor print quality Check the following: • The tape cassette is installed correctly. • The print head is clean. See "Cleaning the LabelMANAGER PC" on page 17. • The tape cassette color setting matches the tape cassette in the printer. See "Tape Cassette Color Setting" on page 14. Tape is jammed If the tape appears jammed, do the following: 1 Carefully lift out the tape cassette and remove the jammed tape. 2 Turn spool clockwise to tighten. 3 Cut off excess label tape. 4 Refit or replace tape cassette. 18