Dynex DX-ECDRW100 User Manual (English) - Page 14

Troubleshooting - drivers

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CD-RW 5232UI, USB 2.0 External Drive TROUBLESHOOTING To help you get more familiar with this USB 2.0 external drive, CD-RW 5232UI, the following FAQ lists some common problems you might have. Please read it for reference before you request RMA support from your dealer. Q1. 5232UI cannot be recognized. (1) The drive might not have been connected properly. Please check whether the USB cable and power connector are tightly connected. If yes, do the hot-plugging again. (2) Check if the driver of PCI host card connected in the pc has been installed. (3) If your pc has a built-in USB 2.0 port, install the driver, check the BIOS setting or consult the motherboard manufacturer. Q2. 5232UI doesn't have power. Please check if the power cable is connected securely. Q3. The CD-RW drive cannot read some general discs. Please check if the disc has deep scratches, fingerprints, or other contaminants on the surface. Clean the disc if it's necessary. Q4. There is noise while reading. If the disc used is eccentric or there are labels stuck on the disc surface, it will cause noise. Q5. The drive can't read former session(s) of the CD-R disc, which has been written twice or more times. Before writing CD-R discs with data copy, remember to choose "Import session" so as to read the former sessions. 10

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CD-RW 5232UI, USB 2.0 External Drive
10
TROUBLESHOOTING
To help you get more familiar with this USB 2.0 external drive, CD-RW
5232UI, the following FAQ lists some common problems you might have.
Please read it for reference before you request RMA support from your
dealer.
Q1. 5232UI cannot be recognized.
(1) The drive might not have been connected properly. Please check
whether the USB cable and power connector are tightly connected. If
yes, do the hot-plugging again.
(2) Check if the driver of PCI host card connected in the pc has been
installed.
(3) If your pc has a built-in USB 2.0 port, install the driver, check the BIOS
setting or consult the motherboard manufacturer.
Q2. 5232UI doesn’t have power.
Please check if the power cable is connected securely.
Q3. The CD-RW drive cannot read some general discs.
Please check if the disc has deep scratches, fingerprints, or other
contaminants on the surface. Clean the disc if it’s necessary.
Q4. There is noise while reading.
If the disc used is eccentric or there are labels stuck on the disc surface, it
will cause noise.
Q5. The drive can’t read former session(s) of the CD-R disc, which
has been written twice or more times.
Before
writing CD-R discs with data copy, remember to choose “Import
session” so as to read the former sessions.