Dynex DX-WGRTR User Manual (English) - Page 48

48 Troubleshooting • If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless network as possible. For example, change the phone to channel 1 and move your wireless router to channel 11. (Your channel selection will vary depending on your region.) See your phone's user guide for detailed instructions. • If necessary, consider switching to a 900 MHz or 5 GHz cordless phone. 4. Choose the "quietest" channel for your wireless network In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless networks nearby that can conflict with yours. Use the Site Survey capabilities of your Wireless Networking Utility to locate any other wireless networks, and move your wireless router and computers to a channel as far away from other networks as possible. Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from neighboring cordless phones or other wireless devices. For more wireless networking products from Dynex, use the detailed Site Survey and wireless channel information included in your User Guide. These guidelines should let you cover the maximum possible area with your router. If you need to cover an even wider area, we suggest the Dynex Wireless G Range Extender/Access Point. 5. Secure connections, VPNs, and AOL Secure connections typically require a user name and password, and are used where security is important. Secure connections include: • Virtual Private Network (VPN) connections, often used to connect remotely to an office network • The "Bring Your Own Access" program from America Online (AOL), which lets you use AOL through broadband provided by another DSL or cable service • Most online banking Websites • Many commercial Websites that require a user name and password to access your account Secure connections can be interrupted by a computer's power management setting, which causes it to "go to sleep." The simplest solution to avoid this is to simply reconnect by re-running the VPN or AOL software, or by re-logging into the secure Web site. A second alternative is to change your computer's power management settings so it does not go to sleep. However, this may not be appropriate for portable computers. To change your power management setting in Windows, see the Power Options item in the Control Panel. If you continue to have difficulty with Secure Connections, VPNs, and AOL, review the items above to be sure you have addressed these issues.