Dyson DC15 User Guide - Page 12
Dyson customer care - brush bar
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12438_DC15_USA_OP_MAN_NE... p1-36 2/18/05 3:58 PM Page 12 Dyson customer care Limited 2 year household warranty Terms and Conditions of the Dyson 2 year limited warranty Your serial number can be found on the rating plate, which is located on the machine behind the bin. Note your serial number for future reference: DC15* Major territories only = WO 03/039317 GB0326102.1 PCT/GB04/004303 GB0416903.3 AU2002226556 CA2,439,250 EP1370172 JP2002-567120 US10/468,676 AU2002225209 CA2,438,073 EP1377197 JP2002-567130 US10/467,671 AU2002225232 CA2,438,079 EP1361815 JP2002-567134 US10/468,304 GB0318939.6 PCT/GB04/003414 AU2002225207 CA2,438,069 EP1361814 JP2002-567129 US10/468442 AU2001240894 EP1268076 JP2001-572220 US10/239,426 AU637 272 CA2,056,161 EP0636338 JP1948863 US5078761 PCT/GB03/03132 PCT/GB03/03135 PCT/GB03/03142 GB0416355.6 GB0416476.0 GB0416359.8 GB0410700.9 AU2002233553 CA2,439,247 * list of patents and patent applications = rights may exist in other territories EP1365676 JP2002-570878 US10/468,469 AU2003252873 CA2449304 EP1380247 JP2003-344965 US10/683390 X020: GB0411236.3 GB0229873.5 PCT/GB03/005384 GB0321950.8 PCT/GB04/003995 GB0321951.6 PCT/GB04/004004 GB0402528.4 GB0402527.6 GB0322842.6 PCT/GB04/004002 If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-866-693-9766 with your serial number and details of where/when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the bin. Most questions can be solved over the phone by one of our Helpline staff. If your cleaner needs service, call the Dyson Helpline we will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1-866-693-9766, or visit Dyson online at www.dyson.com Thank you for choosing to buy a Dyson. To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this: • You can register by completing and returning the enclosed form to us by mail. • Alternatively, you can register on line at www.dyson.com This will confirm your ownership of your Dyson in the event of an insurance loss, and enable us to contact you if necessary. If you have any questions about your Dyson, please call our customer helpline at 1-866-693-9766, 7 days a week, or log on to our website at www.dyson.com What is covered Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase, when used for private household purposes in accordance with the Dyson Owner's Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of: • Use of parts not assembled in accordance with the Owner's Manual. • Careless operation or handling, misuse and/or lack of maintenance or use not in accordance with the Owner's Manual. • External sources such as weather. • Repairs or alterations carried out by unauthorized parties or agents. • Use of the vacuum cleaner other than for normal domestic household purposes within the United States, e.g. for commercial or rental purposes. • Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly and power cord (or where external damage or abuse is diagnosed). • Use of parts and accessories other than those produced or recommended by Dyson, Inc. Warranty Service • Please fill out and return the Product Registration Form, or register on line at www.dyson.com. • Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner's rating plate, which is located on the machine behind the bin. • All work will be carried out by Dyson, Inc. or its authorized agents. • Any replaced defective parts will become the property of Dyson, Inc. • The fitting of replacement parts will not extend the period of this warranty. • If your machine is not functioning properly, please call the Dyson Helpline at 1-866-693-9766. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself. Warranty Limitations and Exclusions • Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you. • Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you. • This warranty gives you specific legal rights. You may also have other rights which vary by state.